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Bookings Coordinator
Job Posted: 3 hours ago
Salary: £ 26,000 - 29,000 / Annum
Job Type: Permanent
Location: DY9, Hagley, Worcestershire
Expire in: a month
Job Description
The role of Bookings Coordinator, will play a vital part in ensuring exceptional customer satisfaction by coordinating the Field Based Engineers as well as the businesses national sub contractors to ensure service continuity and fix first time approach for any bookings. The ideal candidate will possess strong organisational skills and be adept at using technology to streamline processes and improve efficiency.
Bookings Coordinator
* Pay: £26,000 - £29,000 per year
* Monday to Friday 8.30am 5pm
* Office based (Hagley – South of Birmingham)
* Yearly bonus
* Company pension
* Free On-site parking
Bookings Coordinator Purpose:
* To efficiently schedule field technicians and subcontractors for planned installations, warranty repairs, and project updates.
* To provide exceptional customer service and ensure timely resolution of service requests.
* To manage the field technician diary, job cards, and required stock inventory.
* To be proactive and manage quality, identify training needs throughout the UK service dealerships
Bookings Coordinator Key Responsibilities:
* Coordinate internal technician bookings and manage their diaries.
* Determine when to outsource to third-party suppliers for cost-effective mobilisation.
* Proactively reach out to customers with service call updates.
* Collaborate with technical support to mobilise technicians as needed.
* Serve as the primary point of contact for customer booking inquiries and service requests.
* Support the Head Office Customer Service team with service ticket triage and management.
* Ensure timely communication with customers regarding service status and updates.
* Monitor active field jobs and projects to ensure timely completion and escalation.
* Utilise resources and facilities efficiently to provide timely service.
This role is essential for maintaining the effectiveness of my clients operations while providing support to our dedicated teams. If you are an organised individual with strong administrative capabilities, Ian at VPss Recruitment encourages you to apply for this exciting opportunity as a Bookings CoordinatorBefore You Apply
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Looking for your next career move? Join a top company hiring Bookings Coordinator job near me in DY9, Hagley, Worcestershire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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