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Branch Manager
Job Posted: an hour ago
Salary: £ 40,000 - 50,000 / Annum
Job Type: Permanent
Location: Leamington Spa
Expire in: a month
Job Description
Branch Manager - Lettings & Property Management
Location: Leamington Spa and surrounding areas
Salary: £40,000-£50,000 basic (DOE) + performance-based bonus
Contract: Full-time, Permanent
Working Hours: Monday-Friday, 09:00-17:30 and 1 in 4 Saturdays, 09:00-15:00
About the Role
We're seeking an experienced and motivated Branch Manager to lead the day-to-day operations of our clients Lettings and Property Management functions. You'll be a key driver in ensuring the smooth and compliant running of the branch, while providing empowering leadership to a passionate and high-performing team.
You'll oversee both residential and student property portfolios and play a vital role in delivering exceptional customer service, growing revenue streams, and ensuring operational excellence.
Key Responsibilities
Lead and motivate the lettings and property management teams to meet performance targets
Deliver customer-centric services aligned with business objectives
Train, develop, and support team members to achieve individual and branch goals
Contribute to wider leadership initiatives and process improvements
Build and maintain strong relationships with landlords, tenants, and stakeholders
Drive new business through property valuations and winning instructions
Identify and implement opportunities to increase revenue across lettings and property services
Oversee the onboarding and setup of new properties
Oversee a diverse portfolio (residential and HMO), ensuring operational excellence and legal compliance
Ensure the team is up to date with legislation and trained accordingly
Manage escalated landlord and tenant issues professionally and efficiently
Lead on seasonal operations and major maintenance or refurbishment projects
Maintain compliance with safety standards, data protection, and money laundering regulations
Review and present operational performance against KPIs and targets
Key Skills & Experience
Proven experience in lettings or senior lettings management roles
Strong knowledge of the local property market and lettings legislation
Experienced in managing residential and HMO portfolios
Skilled at valuations, negotiations, and business development
Excellent leadership, communication, and interpersonal skills
Strong organisational skills with the ability to manage multiple priorities
Ability to resolve complaints and escalated issues effectively
Proficient in property management software and Microsoft Office
Confident in financial oversight (invoices, budgets, reporting)
Own car and willingness to travel locally
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