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Breakdown Controller - Site based

Job Posted: 3 hours ago

Salary: £ 28,000 - 33,000 / Annum
Job Type: Permanent
Location: Castleford

Expire in: a month

Job Description

What We’re Looking For:
We need someone with a sharp eye for detail, a can-do attitude, and the ability to think on their feet. As a Breakdown Controller, you’ll be the go-to problem solver, keeping our vehicles moving and our customers happy. You’ll need to work well independently, but also be a team player – liaising with garages, customers, and internal teams like Fleet, Hire Desk, and Operations.

What You’ll Do:

Take breakdown calls and find solutions by coordinating with suppliers and engineering support.
Keep customers updated via phone/email with progress reports on vehicle repairs.
Minimise vehicle downtime and escalate issues when needed.
Raise purchase orders, process recharges, and liaise with Accounts on billing queries.
Work closely with Finance, Workshop, and Sales to keep things running smoothly.
Keep accurate and detailed records in Syrinx.
Always maintain professional, friendly, and courteous communication with customers and colleagues.
Cover out-of-hours rota (additional pay applies).
Any other ad-hoc duties to keep the operation ticking along.
What You’ll Bring:

Excellent written and verbal communication skills.
Super organised with strong planning skills and attention to detail.
Confident with Microsoft Office.
Customer service experience (essential).
Vehicle knowledge is a bonus, but not essential.
A problem-solving mindset and ability to stay calm under pressure.
Great interpersonal skills – you’ll be working with lots of different people!
Why You’ll Love Working Here:

Extra leave (Birthday) – because everyone needs a break!
Health & wellbeing programme
Life insurance
Employee discounts and store perks
Cycle to work scheme
Referral programme
On-site parking (and yes, it’s free!)
Supportive, fun, and fast-growing team
If you love keeping things running smoothly, solving problems on the fly, and being part of a dynamic team – we want to hear from you

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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