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British Sign Language (BSL) Interpreter - Work from home - Remote

Job Posted: 14 days ago

Salary: £ Competitive
Job Type: Permanent
Location: Cardiff

Expire in: 14 days

Job Description

Registered British Sign Language Interpreters (RSLI) required!

Start date:  August/September 2026

Location: Work from home

Salary: £43.96 per hour 

Bonus: Bonus up to 10% p/a

Operational hours: 8am - 10pm Monday to Sunday

Shifts: 16 hour permanent shift available 

Fully flexible Monday - Thursday between 11.30am - 3.45pm and Sunday 8am - 12.15pm

Minimum 3 years experience post qualification required

 

 

Role Overview

We are seeking qualified and professional British Sign Language Interpreters to join a remote team supporting communication between deaf and hearing individuals. This is a work-from-home opportunity offering flexible hours and competitive pay.

Successful candidates will provide accurate and clear interpretation between spoken English and British Sign Language, helping ensure effective communication in a variety of settings. Interpreters will work remotely and may support scheduled or on-demand interpreting sessions.

 

 

Essential Duties and Responsibilities include the following:

Provide effective Video Remote Interpreting (VRS and VRI)

Support and model the company's mission and values

Provide excellent customer service while maintaining a respectful and professional attitude with customers and colleagues

Always exhibit professional behaviour including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors and timely and accurate record keeping

Demonstrate the ability to adapt quickly to new and changing technologies

Multitask between interpreting effectively and utilising calls

Participate in company sponsored training for Professional Development

Exhibit the ability to meet performance expectations with minimal supervision

Possess the ability to work effectively in a fast paced, dynamic environment

Demonstrate strong interpersonal skills in all settings

 

 Essential Competencies:

Empathy and Understanding: Showing genuine care and empathy is essential. Customers who feel understood are more likely to trust and respond positively to guidance or resolutions 

Clarity and Professionalism: Communicating clearly and accurately, whether on the phone or by email, can make a significant difference. This includes explaining options or next steps in straightforward language, avoiding jargon, and being patient with customer questions. 

Consistency and Reliability: Establishing a clear and supportive response that remains consistent across all interactions can reassure customers, especially in sensitive cases where they need to feel valued and secure. 

Listening Skills: Often, these customers may need to share more details than usual to feel understood. Actively listening, without rushing, helps in accurately addressing their concerns and identifying suitable solutions. 

Organisational skills:You will have excellent attention to detail, time keeping along with strong planning and scheduling abilities

Follow-Up and Resolution: For sensitive or brand-related cases, timely follow-up shows commitment and reinforces trust, especially if additional steps are needed to resolve an issue fully.

 

What you get from us:

Perks at Work – Savings Discounts / Free Online Classes

Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice

Critical Illness – up to £10,000

Cycle to Work Scheme

Eyecare support voucher

Holiday Purchase Scheme

Length of Service Awards

Workplace Pension

Monthly Inspire Awards – For the best of the best

Refer-A-Friend earns up to £1,200 for you

Monthly Wellbeing Webinars

Dedicated Employee Experience Progress – Here to support TP journey 

 

The other important stuff:

 

The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS).

If your application is successful, you will ask you to provide documents/evidence to allow us to perform the below checks:

 

Provide evidence of registration with NRCPD/RBSLI/SRLPDC

Identity check

Nationality and Immigration Status (including the entitlement to undertake the work we are offering)

Basic Criminal Records Check

Employment/Academic History Check - for a period three years leading up to your application.  

We will require documented evidence of your three-year history. employer/education references, payslips/P45, other evidence of salary payments.  If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc.  If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us.

 

Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

 

#Priority

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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