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Business Assurance Manager
Job Posted: 5 hours ago
Salary: £ Competitive
Job Type: Permanent
Location: Epsom, Surrey
Expire in: a month
Job Description
Business Assurance Manager
Make a Real Impact on Customer Outcomes
Are you passionate about quality, leadership, and delivering outstanding customer outcomes? We're looking for a Business Assurance Manager to lead and develop a high-performing team responsible for Quality Assurance and Outcomes Testing. This is a unique opportunity to shape how we monitor performance, ensure regulatory compliance, and drive continuous improvement across our business.
About the Team
Our Business Assurance team is at the heart of how we deliver and evidence exceptional service and compliance. Working closely with operations and compliance, the team ensures our policies and processes are not just followed-but are driving real value and positive outcomes for customers.
What You'll Be Doing
Leading and developing our Quality Assurance and Outcomes Testing teams
Creating, maintaining, and improving assurance frameworks that meet both regulatory and business needs
Monitoring operational effectiveness, performance, and risk-and reporting on what matters most
Collaborating with stakeholders to drive improvements in customer service and process quality
Supporting hiring, onboarding, coaching, and performance management for your team
Partnering with training and competency teams to spot trends and help build capability across the business
Delivering clear, actionable MI reports and presenting insights at senior forums
Driving calibration activities to ensure consistency across assurance reviews
Regularly reviewing and updating policies and procedures
Helping shape the annual assurance plan and identifying areas of opportunity and risk
Where You Can Take It
This role is ideal for someone who wants to:
Be a champion for customer outcomes
Innovate and enhance tools and reporting capabilities
Build strong partnerships across departments
Drive cultural and operational improvements
Influence business decisions at a strategic level
What You'll Gain
A deep understanding of end-to-end customer and operational processes
Experience leading assurance activity in a regulated environment
A platform to develop and demonstrate leadership, coaching, and stakeholder management skills
The opportunity to work in a business that encourages innovation, collaboration, and career growth
We'll Support You With
A full induction to get you set up for success
Regular coaching, check-ins, and support from your line manager
Clear goals and structured feedback
A culture that values learning, openness, and personal development
The chance to stretch beyond your job description and grow with the business
What You'll Own
Assurance strategy and delivery in the first line of defence
Quality control and performance reporting
Framework and policy development
Driving continuous improvement and helping shape business-wide assurance practices
What We're Looking For
Skills & Experience:
Previous leadership or management experience (ideally in QA or Outcomes Testing)
Excellent written and verbal communication
Strong coaching and mentoring ability
Confident presenting complex topics clearly and effectively
Proficiency in Microsoft Office tools
Experience in regulated environments is a plus
Attributes & Mindset:
Organised and great at managing time and priorities
Adaptable and comfortable with change
Detail-oriented but able to see the bigger picture
Collaborative and people-focused
Able to flex between different assurance focuses while keeping a strategic view
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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