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Business Change Specialist (Support & Customer Service)
Job Posted: 9 days ago
Salary: £ 42,000 - 42,200 / Annum
Job Type: Permanent
Location: Forfar, Angus
Expire in: 19 days
Job Description
Location: Forfar (Hybrid - 20% office-based until March 2026)
Hours: Monday - Friday, 8:45am - 5:00pm
Salary: £42,200
We're looking for a confident and capable Business Change Specialist to lead a programme of change that improves customer experience and financial processes across our organisation.
In this role, you'll:
* Lead and support change management initiatives with a strong customer focus
* Manage and deliver projects using a systems-thinking approach
* Create and maintain project documentation and business cases
* Collaborate across teams using matrix management
* Provide expert guidance on data, financial processes, and service design
* Communicate change clearly and effectively through engagement activities
What You'll Bring:
* Strong project and change management experience
* Excellent communication, analytical, and organisational skills
* Experience working in customer-focused environments and leading IT system development
* Ability to work collaboratively across teams and manage conflict constructively
* A proactive, resilient, and adaptable mindset with a commitment to continuous learning
* A values-driven approach, with empathy and professionalism at the core
* Strong internal consultancy skills and the ability to challenge and influence effectively
This is a hands-on role where you'll hit the ground running-leading projects, influencing service design, and helping us deliver smarter, more human experiences.
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Looking for your next career move? Join a top company hiring Business Change Specialist (Support & Customer Service) job near me in Forfar, Angus! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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