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Business Operations Manager

Job Posted: 4 hours ago

Salary: £ 60,000 - 65,000 / Annum
Job Type: Permanent
Location: London

Expire in: a month

Job Description

Business Operations Manager - Digital & AI (12 month FTC to cover maternity leave)

Location: Central London (2-3 days a week onsite)
 £60k - £65k & excellent Benefits 

We're seeking a Business Operations Manager to play a pivotal role in shaping how this organisation works in an increasingly digital and AI-enabled world. Sitting within the Digital Operations team, this role will focus on improving organisational efficiency, scalability, and decision-making through two key areas:

Driving digital and AI literacy across the business
Optimising and redesigning business processes to support growth, compliance, and operational excellenceThis is a highly collaborative role, working closely with technical teams and stakeholders across the organisation to ensure digital initiatives and AI solutions align with real business needs

What you'll be doing

Digital & AI Literacy

Lead the design and delivery of organisation-wide digital and AI literacy initiatives
Embed digital and AI understanding into day-to-day decision-making and operations
Act as a bridge between technical teams and the wider business, translating complex concepts into practical outcomesBusiness Process Improvement

Analyse, map, and redesign business processes to improve efficiency, scalability, and compliance
Identify opportunities to streamline operations and reduce risk
Ensure processes are clearly documented and well communicated to stakeholdersStakeholder & Change Management

Work closely with senior leaders, technical teams, and business stakeholders
Support change initiatives, helping teams adopt new ways of working
Report progress, outcomes, and impact to senior leadershipWhat success looks like

Widespread adoption of digital and AI literacy across the organisation
Measurable improvements in productivity and informed decision-making
Streamlined, well-documented, and compliant business processes
Digital and AI initiatives that are practical, well-governed, and aligned with strategic objectivesWhat we're looking for

Experience, Knowledge and Skills required

Strong understanding of digital transformation and the practical use of AI in business
Experience with business process improvement methodologies (e.g. Lean, Six Sigma)
Knowledge of compliance requirements and operational risk management
Business process mapping and analysis
Data analysis, interpretation, and reporting
Project management and stakeholder engagement
Designing and facilitating training or capability-building programmes
Strategic thinker who can align operational improvements with business goals
Analytical and data-driven in approach
Confident change agent with the ability to influence across teams
Excellent communicator, able to simplify complex ideasTo apply for this opportunity please send your CV asap. We're looking for someone who can start mid January

Before You Apply

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