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Business Support Officer / Admin Profesional
Job Posted: a day ago
Salary: £ 15.31 - 15.31 / Hour
Job Type: Contract
Location: Raglan, Monmouthshire
Expire in: a month
Job Description
Garden Waste and Business Support Officer
Raglan
Contract
£15.31 per hour
Our client is looking for an experience Garden Waste and Business Support Officer
This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs
This is a crucial post within Recycling and Waste Business Systems and Technical Support team. It will ensure the effective running of the garden waste collections through managing all administrative aspects of the service and providing excellent customer service to Monmouthshire residents.
High quality business support is essential to enable our staff to deliver services to the standard expected of them. Of utter importance is our interaction with our public and ensuring they get a timely and customer focused response, also our interaction and relationships with internal colleagues to ensure we both provide and receive the best service possible.
Expectation and Outcomes of this Role:-
This role is expected to provide a quality service to highly visible important front line
services.
You will often be the first port of call for customers and also our staff who require
assistance or works undertaken.
Work will be expected to be undertaken in a timely and professional manner.
Your responsibilities are to:-
Garden waste
1. Manage the annual administration of the garden waste system for customer applications and reissue of bags and permits.
2. Continual improvement and system review of the �end to end� garden waste process ensuring it delivers value and the best experience possible for customers and users. � make recommendations and support in their implementation.
3. Manage any customer queries or service complaints.
4. Ensure garden waste literature and web-site information is kept accurate and up to date.
5. Monitor service performance � in particular missed collections, investigate issues and highlight to the management team. Liaise closely with crews to ensure any issues are resolved in a prompt manner.
6. Ensure all aspects of a quality business support service is provided to Waste & Street Services officers � office based and front line.
7. Work closely with the other Business and Technical team members to help optimise service systems.
8. Process review and improvement.
9. Management of the information management processes used within the service ensuring they are line with the modernisation objectives of MCC and also comply with GDPR.
10. GIS mapping support.
11. Design and production of resources and communication materials to meet service needs � ie: crew stickers, service information leaflets, letters etc.
12. To perform the role of Agresso requisitioner for goods/services required by the services.
PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk
The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients
are an equal opportunities employerBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
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