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Business Travel Team Manager
Job Posted: a day ago
Salary: £ 30,000 - 35,000 / Annum
Job Type: Permanent
Location: Manchester, Greater Manchester
Expire in: a month
Job Description
My client specialise in delivering exceptional business travel solutions to clients across the globe. Their mission is to make corporate travel smooth, efficient, and stress-free. As they continue to grow, they are looking for a dynamic and experienced Business Travel Team Manager to guide their talented consultants and ensure service excellence.
The Role
As a Business Travel Team Manager, you will be responsible for leading a team of travel consultants, overseeing daily operations, and ensuring a high standard of customer service. You'll play a key role in training, performance management, and helping the team hit their KPIs while maintaining compliance with travel policies and industry standards. You will be also hands on with reservations, rolling your sleeves up and getting stuck in with the team.
Key Responsibilities
You will be required to provide help and support on NDC bookings, including AmadeusX , GTP, airline-own platforms - you need good knowledge of systems and be able to troubleshoot
You will be hands on reservations/booking each team
Monitoring that emails replied to within SLAs
Ensuring fair distribution of emails, with tasks allocated to match peoples skill set and ability levels
Quality checking of emails going to clients
Identifying areas of weaker performance, to coach and train the team member
Ensuring client travel policy is adhered to
Holding 1-2-1s with the team
Holding quarterly team meetings
Reporting into directors on performance levels in terms of number of emails/booking values/calls answered etc
Reporting into directors on errors occurred, and actioning to avoid repeat mistakes
Must be comfortable jumping on teams calls to talk staff through tasks when they require assistance
Encouraging and helping the team
Fostering an environment of positive attitude, professional standards and team-cohesion
Leading by example with experience, knowledge and abilities, combined with a personable and approachable demeanor.
Lead, mentor, and support a team of business travel consultants
Manage team performance and productivity against SLAs
Handle escalated client issues with professionalism and urgency
Monitor travel bookings, approvals, and policy compliance
Work closely with the operations manager to improve processes and client satisfaction
Provide regular training, coaching, and feedback
Assist in implementing new technologies or systemsAbout you!
Minimum 3 years of experience in business or corporate travel
Proven leadership experience (formal or informal team leader role)
Strong GDS knowledge - Amadeus - highest levels of ability on native/command GDS. You will be required to provide help to the team so need to be the best in the team skills-wise.
Use of GTP / ATRIIS online booking tool
Excellent communication and conflict resolution skills
Detail-oriented and organised with a focus on quality and service
Comfortable working in a fast-paced, deadline-driven environment
Only full-time candidates will be considered (no part time options)
The Package
Competitive salary and bonus potential
Hybrid or remote working options
Ongoing professional development and leadership training
Travel perks and incentives
A collaborative and supportive team culture
INTERESTED?
To apply for this exciting opportunity, please call Gemma (phone number removed) or email your CV to . Alternatively click 'Apply Now' below and follow our easy to view instructions belowBefore You Apply
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