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Call Agent

Job Posted: 21 days ago

Salary: £ 13.45 - 13.57 / Hour
Job Type: Contract
Location: Glasgow

Expire in: 6 days

Job Description

Berry Recruitment is out looking for Call Centre Agents!

Contract - 12 Months with possibility to be extended afterwards.
Start Date - 24th of August 
Pay - £13.45 an hour - weekly pay PAYE

33 Days Annual Leave including bank holidays
Flexible Working Hours: Full Time 37hrs and Part Time 27:30hrs 

Full time in the office

Weekend work involved - rotational 
Full Training provided 

Duties

Process work in line with agreed procedures, business rules or scripts - Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions.
Learn the procedures and understand parameters of producing a quality output.
Process work to the defined level of quality.
Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate.
To schedule and prioritise allocated work on a daily basis.
Distribute information and when required, work to the other team members or groups. 

Previous Experience

Attention to detail
Able to work in a team or other structured environment.
Articulate and able to maintain good relationships with colleagues and clients.
Delivers a high quality customer service in a professional manner, creating trust and confidence.
Excellent communicator. 

If you are interested, please apply with an up to date CV. CV's being reviewed on daily basis 

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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