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Call Centre Advisor
Job Posted: 5 hours ago
Salary: £ 28,000 - 30,000 / Annum
Job Type: Permanent
Location: RM20, West Thurrock, Borough of Thurrock
Expire in: a month
Job Description
Centre Technical Advisor
CRP Group is proud to partner with an industry-leading electric vehicle manufacturer to recruit a Call Centre Technical Advisor, based on the outskirts of East London. This exciting opportunity has arisen following an internal restructure, as the company sharpens its focus on delivering a best-in-class aftermarket parts and service solutions.
As a Call Centre Technical Advisor, your main focus will be to ensure customers receive the highest level of attention while helping minimise cost exposure for the business.
Key Responsibilities:
Key duties include:
* Responding to incoming customer calls and directing queries in the most cost-effective way – whether via parts ordering, third-party suppliers, or service centres.
* Logging all customer calls and technical issues accurately in the job booking system for warranty and service reporting.
* Liaising with third-party repairers, capturing full technical details
* Regularly updating customers on the repair status of their vehicles.
* Working closely with the Warranty and Call Centre Manager to ensure all records are up to date and accurate.
* Highlighting technical trends to the Product Reliability Manager to reduce warranty exposure.
* Supporting the warranty process by following up with suppliers on parts and claims, coordinating returns, and working with the Finance team on outstanding credits.
You’ll thrive in this role if you have:
* Previous experience in a technical customer service or call centre environment, ideally within the automotive sectorBefore You Apply
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Looking for your next career move? Join a top company hiring Call Centre Advisor job near me in RM20, West Thurrock, Borough of Thurrock! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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