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Call Centre Manager
Job Posted: 7 days ago
Salary: £ 35,000 - 40,000 / Annum
Job Type: Permanent
Location: Ripley
Expire in: 21 days
Job Description
Contact Centre Manager
Location: North Derbyshire (On site, Monday to Friday)
Salary: £35,000 - £40,000 per annum
Hours: 9:00am - 5:30pm (1 hour lunch)
Located in North Derby, we are looking for an experienced and natural leader to support a large team.
The Role:
You'll oversee all inbound and outbound activity across multiple channels - including phone, live chat, and technical support - while driving a culture of excellence and continuous improvement.
This is an exciting opportunity for a motivated leader to make a real impact in a high-performance environment.
Key Responsibilities
-Lead, coach, and motivate a team to achieve outstanding sales and customer service results.
-Manage daily operations to ensure fast response times and smooth workflows.
-Set and monitor KPIs, providing regular performance reviews and coaching sessions.
-Use data-driven insights to optimise team performance and customer satisfaction.
-Collaborate with marketing and operations to improve customer experience and conversion rates.
-Drive outbound sales initiatives and service improvement projects.
Essential Requirements:
-Proven experience managing a contact centre or customer service team.
-Strong leadership and coaching skills with a track record of achieving targets.
-Confident working with data, KPIs, and performance metrics.
If this role is of interest, then please get in touch todayBefore You Apply
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