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Call Centre Manager
Job Posted: 4 hours ago
Salary: £ 33,000 - 40,000 / Annum
Job Type: Permanent
Location: Macclesfield, Cheshire East
Expire in: a month
Job Description
An exciting opportunity has arisen for an experienced and driven Call Centre Manager to lead a growing outbound sales team based in the heart of Macclesfield. This is a fantastic chance to join a fast-paced, customer-focused environment and play a pivotal role in shaping an ambitious and high-performing contact centre.
We’re looking for a confident leader with a passion for people development, a commitment to delivering outstanding customer service, and a strong track record in achieving sales performance within a regulated setting.
Key Responsibilities
* Lead, coach, and motivate a team of outbound sales and mortgage advisors.
* Monitor performance and deliver structured coaching and training.
* Conduct regular one-to-ones, reviews, and performance improvement sessions.
* Ensure full compliance with FCA regulations and company procedures.
* Manage shift schedules, resource planning, and workflow management.
* Drive service improvements and enhance the customer journey.
* Support business goals by aligning team performance with key targets.
* Handle escalated queries and complaints effectively and professionally.
What You’ll Bring
Essential:
* Demonstrated experience managing a successful outbound call centre or sales team.
* Strong skills in coaching, mentoring, and performance development.
* In-depth understanding of KPIs, compliance, and quality assurance standards.
* Ability to lead by example and inspire high performance.
* Excellent communication, organisational, and planning abilities.
* Results-driven mindset with a passion for service and success.
Desirable:
* Background in financial services, mortgages, or consumer lending.
* Familiarity with FCA regulations and financial compliance standards.
* CeMAP qualification or a solid understanding of mortgage advice.
* Experience managing multi-shift operations in a busy contact centre.
Shift Details
This role oversees a rotating schedule including:
* Early Shift: 9:00am – 5:30pm
* Mid Shift:
* Mon–Wed: 9:30am – 6:30pm
* Thurs: 9:00am – 6:00pm
* Fri: 9:00am – 5:30pm
* Late Shift:
* Mon–Wed: 10:00am – 7:00pm
* Thurs: 9:00am – 6:00pm
* Fri: 9:00am – 5:30pm
Flexibility across shifts is required to support team needs and maintain performance levels.
Ready to take the lead in a dynamic and rewarding environment? Apply now to take the next step in your leadership careerBefore You Apply
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Looking for your next career move? Join a top company hiring Call Centre Manager job near me in Macclesfield, Cheshire East! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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