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Call Centre Team Leader
Job Posted: 7 hours ago
Salary: £ 30,000 - 30,000 / Annum
Job Type: Permanent
Location: Liverpool, Merseyside, North West
Expire in: a month
Job Description
Job Title: Call Centre Team Leader
Salary: £30,000 per annum (Full-Time, Permanent, 37.5 hours)
Location: Liverpool City Centre (Office based within a hybrid model)
Shifts: Mon-Fri (covering hours between 7am-6pm)
Are you an experienced Call Centre Team Leader with a passion for driving performance, developing people, and exceeding targets? We are recruiting for a Call Centre Team Leader to join a globally known company at their Liverpool City Centre office.
This is an exciting opportunity to play a pivotal role in influencing future of the company’s service and shaping customer experience for this and other campaigns. Through strong leadership, you’ll manage a team to provide a first class customer contact and customer journey.
What You’ll Do:
Resolving queries that have been escalated from Customer Service Associate upwards to provide a first class customer contact and customer journey.
Coaching, developing and motivating the team to both meet targets and maximise performance.
Building and promoting a positive work culture that promotes the delivery of excellence.
Channelling communications to ensure key stakeholders are kept fully updated on campaign performance and challenges.
Identify and create opportunities that improves the customer experience through continuous evaluation.
Identifying, highlighting then escalating any service related issues, trends or incidents.
Delivering and maintaining both individual and team targets.
Key Skills & Experience We’re Looking For:
Significant experience as a Team Leader or Supervisory focused duties within a call centre.
Strong leadership experience with evidence of driving team performance.
Strong understanding of people issues and the skills and experience to manage others.
A passion for delivering a first-class customer service.
Be desirable to have experience in managing multilingual (German & Spanish speaking) customer service associates.
Benefits:
Competitive salary with commission and performance-related bonuses.
25 days holiday per year plus bank holidays.
Local public transport links (within walking distance) and local discounted car parking facilities.
This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any timeBefore You Apply
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Looking for your next career move? Join a top company hiring Call Centre Team Leader job near me in Liverpool, Merseyside, North West! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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