Hiring Now: Call Centre Team Leader Near You – Apply Today!
Your Next Call Centre Team Leader Job Starts Here – Apply Now!
Call Centre Team Leader
Job Posted: 17 hours ago
Salary: £ 1 - 27,000 / Annum
Job Type: Permanent
Location: RG30, Southcote, Reading
Expire in: a month
Job Description
Are you passionate about driving performance and creating a positive team culture? We’re looking for a Sales Team Leader to inspire, coach, and empower Contact Centre Advisors to deliver exceptional results and outstanding customer experiences.
What You’ll Do
* Lead & Motivate: Coach and develop a team of Contact Centre Advisors to achieve individual and team performance targets.
* Performance Excellence: Monitor key metrics such as Average Handle Time (AHT), call answer rates, and abandoned call rates to ensure service quality.
* Quality & Accuracy: Ensure calls are logged in Zendesk with at least 90% accuracy (stretch goal: 95%) and maintain accurate customer records in our CRM.
* Operational Oversight: Manage agent schedules, breaks, and adherence for optimal staffing and service levels.
* Customer Focus: Handle escalated inquiries and complaints professionally, aiming to exceed expectations while balancing business needs.
* Quality Assurance: Monitor calls to maintain high-quality standards, with a minimum of “Meets Expectations” and a stretch goal of “Exceeds Expectations.”
What We’re Looking For
* Proven experience in team leadership within a contact centre or similar environment.
* Strong coaching and motivational skills.
* Excellent communication and problem-solving abilities.
* Familiarity with Zendesk and CRM systems is a plus.
Why Join Us?
* Be part of a dynamic, supportive team.
* Opportunities for growth and development.
* Competitive salary and performance-based incentives.
Ready to lead and make an impact? Apply now and help deliver exceptional service every dayBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Call Centre Team Leader job near me in RG30, Southcote, Reading! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).