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Call Handler / Administrator
Job Posted: 2 hours ago
Salary: £ 14.29 - 14.29 / Hour
Job Type: Temporary
Location: Widnes
Expire in: a month
Job Description
Call Handler / Administrator
Mon–Thurs 09:00 – 17:00 (45-minute break), Fri 09:00 – 15:45
Hourly rate – £14.29
Widnes
Temporary Ongoing (Opportunity to go permanent for the right candidate)
A leading hire company in Widnes is seeking a Call Handler / Administrator to join their team. This role is offered on a full-time, temporary basis with the potential to become permanent for the right candidate. You will play a key role in managing high call volumes, processing hire requests, and providing first-class customer service to support the smooth running of the business.
Responsibilities:
Handle a high volume of incoming calls from customers in a professional and efficient manner
Process hire enquiries, bookings, and extensions accurately within internal systems
Provide customers with clear information on products, services, and availability
Liaise with depots, drivers, and other departments to coordinate deliveries and collections
Manage administrative tasks including data entry, documentation, and record keeping
Resolve customer queries and issues, taking responsibility to ensure prompt solutions
Maintain excellent communication with both customers and colleagues to support seamless operations
Contribute to a positive, team-focused working environment and uphold company service standardsRequirements:
Previous experience in a call handling or administrative role (hire industry experience desirable)
Strong organisational skills with the ability to manage high volumes of work
Excellent verbal communication and customer service skills
Ability to work accurately under pressure and handle responsibility with confidence
Good IT skills and experience using booking or CRM systems (training provided)
A proactive, team-oriented approach with a focus on delivering resultsIf you feel like you are suitable for this role, please apply immediately through this job advert and a member of our team will be in touchBefore You Apply
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