Hiring Now: Call Handler Near You – Apply Today!
Your Next Call Handler Job Starts Here – Apply Now!
Call Handler
Job Posted: 2 days ago
Salary: £ 12.62 - 12.62 / Hour
Job Type: Temporary
Location: Leicester, Leicestershire
Expire in: 25 days
Job Description
Customer Service Alarm Call Handler
Location: Leicester (Office-based)
Type: Temp to Perm
Pay: £12.62 per hour
Hours: 6 days on / 4 days off (40 hours per week)
Shift Patterns:
* 2 Early: 7am - 3pm
* 2 Middle: 3pm - 11pm
* 2 Late: 11pm - 7am
Includes bank holidays. You must be comfortable working alone during shifts.
Role Overview:
We are seeking a confident and reliable individual to join a dedicated team of Alarm Call Handlers. This role is essential in ensuring client safety and maintaining operational standards in a calm and focused environment.
You will be the first point of contact when an alarm is triggered, following client-specific procedures to assess the situation and escalate if necessary. You'll also proactively check alarms to ensure they're functioning correctly and pose no risk.
Key Responsibilities:
* Contacting clients to verify alarm status and safety
* Responding to alarm calls and following escalation procedures
* Standing down alarms when no danger is present
* Managing email queries and maintaining accurate records
* Ensuring 24/7 coverage with at least one person on-site at all times
Skills & Requirements:
* Previous experience in call handling or customer service
* Strong verbal and written communication skills
* Confident working independently and during night shifts
* Good IT skills and attention to detail
* Professional and calm telephone manner
* Reliable, trustworthy, and flexible
* Full training provided
If you're looking for a role where you can make a real impact and enjoy a structured shift pattern, we'd love to hear from you.
Apply now or contact us for more information.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or ageBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Call Handler job near me in Leicester, Leicestershire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).