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Call Handler
Job Posted: an hour ago
Salary: £ 14 - 14 / Annum
Job Type: Temporary
Location: Oxted, Surrey
Expire in: a month
Job Description
An experienced and customer-focused Temporary Call Handler/Appointment Scheduler is required to support a busy Housing Services – Building Maintenance team.
The successful candidate will be responsible for handling repair and maintenance enquiries, accurately logging requests, scheduling appointments, and coordinating works efficiently. This role requires excellent communication skills, strong organisation, and the ability to work effectively in a fast-paced environment
Call Handler/Appointment Scheduler
Location: Oxted area / Hybrid working (after the first 3-4 weeks)
Salary: £13.50 per hour
Duration: 4 – 6 Month Temporary Contract
Hours: Monday to Friday, 37 hours per week – 8.30am – 4.30pm/9am-5pm (rota)
Key Responsibilities
* Handling inbound repair and maintenance enquiries.
* Logging and triaging repair requests accurately.
* Scheduling appointments and managing work diaries.
* Liaising with operatives and contractors.
* Monitoring job progress and providing updates.
* Maintaining accurate records using internal systems.
Skills & Experience
* Previous customer service or contact centre experience.
* Scheduling or coordination experience.
* Strong communication and organisational skills.
* Ability to manage difficult or vulnerable customers.
* Knowledge of housing repairs desirable.
* Experience using MRI (Orchard) desirable.
For your information:
*Interested? Please send your CV in as a Word format only
**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)
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