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Call Listening Administrator

Job Posted: 16 days ago

Salary: £ 26,227 - 26,228 / Annum
Job Type: Permanent
Location: Usay Compare, GL7 5XZ Cirencester, United Kingdom

Expire in: 12 days

Job Description

About Usay Compare

Usay Compare is one of the UK’s leading comparison services for Health and Protection Insurance. We provide clear, expert and impartial advice to help clients make informed decisions with confidence. Our reputation is built on professionalism, service quality and a people‑centred approach.

With continued growth across our UK offices, we offer a supportive environment where individuals can develop strong advisory and sales careers.

The role

We’re looking for a Call Listening Administrator to join our growing team at Usay Compare.

This is an excellent opportunity for someone with strong attention to detail and a passion for quality to play a key role in ensuring our customers receive the highest standard of advice and service. You’ll be responsible for reviewing client interactions, supporting advisor development, and helping to maintain compliance standards across the business.

What you will be doing

Listening to and reviewing client interactions to ensure advice is accurate, appropriate, and aligned with customer needs

Identifying areas for improvement in product recommendations and advisor performance

Monitoring compliance with Financial Conduct Authority (FCA) regulations, ensuring all advice and documentation meets required standards

What we are looking for

Strong attention to detail

Professionalism, integrity, and credibility

Excellent written and verbal communication skills

Ability to build positive working relationships

Strong listening and analytical skills

Sound judgement and reasoning ability

Ability to work independently and use initiative

What we can offer you

A basic salary of £26,228

26 days holiday plus bank holidays, increasing to 28 days after 2 years’ service

The option to buy up to 5 additional days of annual leave

Income protection and life assurance

Subsidised private health insurance

Employer pension contributions

Enhanced maternity and paternity leave

Corporate perks including gym discounts, cinema tickets, shopping discounts, eyecare vouchers, cycle to work scheme and financial wellbeing support

A supportive and collaborative working environment

Ongoing training and development opportunities

Ready to apply?

If you’re looking to develop your career in a growing and supportive business, we’d love to hear from you. Apply today.

#USAY

Usay Compare, part of Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Call Listening Administrator job near me in Usay Compare, GL7 5XZ Cirencester, United Kingdom! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!