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Campaign manager
Job Posted: 2 days ago
Salary: £ 26,000 - 30,000 / Annum
Job Type: Permanent
Location: Chippenham, Wiltshire
Expire in: a month
Job Description
Full time and Permanent
Working Hours: 37.5 hours / week
Hybrid: 2 days / week WFH
Summary:
We are delighted to working on behalf of specialist service provider who are seeking a detail-oriented and client-focused professional to coordinate and oversee the execution of client-driven outreach initiatives.
This role is essential in managing day-to-day operational tasks related to client projects, ensuring accurate implementation, smooth delivery, and consistent communication. Acting as a central liaison between internal teams and external partners, the position requires excellent organisational skills, a solutions-oriented mindset, and a passion for delivering high-quality service.
Key responsibilities:
Project Coordination & Execution
* Organise and manage client-led communication projects from planning to completion.
* Compile and distribute project documentation, such as work briefs and data specifications.
* Track project milestones, flag potential risks, and facilitate internal and external updates.
Client Partnership & Service Excellence
* Serve as the primary operational contact for allocated clients, ensuring a responsive and proactive service approach.
* Build strong working relationships through regular calls, meetings, and reports.
* Address client needs and concerns promptly to support ongoing trust and collaboration.
Resource & Logistics Oversight
* Monitor usage levels of project-related resources, including printed materials and fulfilment stock.
* Coordinate ordering and replenishment in line with project timelines and budgets.
* Ensure all logistical components, such as return handling or draw events, are properly executed and recorded.
Issue Management & Quality Assurance
* Investigate and resolve delivery or service issues using structured processes.
* Perform checks on active campaigns to maintain accuracy and quality control.
* Maintain accurate logs and documentation of all operational activities and billable items.
Team Collaboration & Process Improvement
* Work cross-functionally with project teams and account managers to ensure alignment.
* Provide strategic insights based on client behaviour to support long-term retention and growth.
* Assist with process optimisation, reporting, and occasional internal initiatives.
Ideal Candidate:
* GCSE / A-Level’s
* Experience working within a B2B customer facing role.
* Experience within the charity sector
* Experience in briefing requirements to other teams.
* Gathers and analyses information from varied sources effectively
* Influences and persuades others with confidence
* Adapts quickly to changing processes and evolving environments
* Demonstrates excellent planning and organisational skills
This vacancy is being advertised by New Resource Group. The services of New Resource Group are that of an Employment AgencyBefore You Apply
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