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Capacity Planning Manager
Job Posted: 2 days ago
Salary: £ 60,000 - 60,000 / Annum
Job Type: Permanent
Location: Belper
Expire in: a month
Job Description
We are seeking an experienced Capacity Planning Manager to join a growing contact centre and operations team. This is a pivotal role in analysing business forecasts, aligning resources, and ensuring operational efficiency while supporting strategic objectives.
To succeed as a Capacity Planning Manager, you'll need to be able to:
Analyse business forecasts and operational trends to assess current and future capacity requirements.
Develop and refine planning models that improve resource utilisation and efficiency.
Work closely with cross-functional teams, you will be aligning capacity strategies with business objectives and operational realities.
Lead regular planning meetings and present KPIs, you are driving transparency and informed decision-making.
Identify and implement process improvements that enhance productivity and reduce costs.
Lead and develop and guide a small capacity planning team
To succeed as a Capacity Planning Manager, you’ll need:
A degree or equivalent qualification in business, operations, or a related field (or relevant practical experience)
Substantial experience in capacity planning, ideally with leadership responsibilities
Strong knowledge of planning tools such as SAP, Oracle, or similar, along with advanced Excel proficiency
Proven analytical ability to interpret data and lead cross-functional initiatives
Familiarity with Lean, Six Sigma, or other process improvement methodologies (advantageous but not essential)
Strong communication skills with the ability to present clear reports and forecasts to senior stakeholders
Understanding of industry regulations and compliance standards related to capacity planning
This is an excellent opportunity for a forward-thinking Capacity Planning Manager to shape strategy, improve efficiency, and support operational excellence in a thriving, people-focused business.
Hours and Salary
Monday to Friday – 39.5 hours – flexible start time
25 days holiday plus banks
Onsite working with possible hybrid option after 3-6 months
Excellent Pension scheme
Team building activite
Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.
Talk Staff Recruitment act as an Recruitment Agency n relation to this vacancy.
See our website for more details and jobs available -
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