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Care Co-Ordinator
Job Posted: 2 days ago
Salary: £ 27,000 - 28,000 / Annum
Job Type: Permanent
Location: Windsor, Royal Borough of Windsor and Maidenhead
Expire in: a month
Job Description
CARE COORDINATOR
Full-Time | Office-Based | Windsor | £27,000–£28,000 per annum
We are seeking a dedicated and compassionate Care Coordinator, based in Windsor. In this vital role, you will support care management and the wider care team, enabling them to deliver exceptional care and improve the lives of our clients—making them safer, happier, and more independent.
Key Responsibilities:
1. First Point of Contact
Handle queries and enquiries from staff, clients, and other healthcare professionals via phone, email, and care management systems.
2. Staff Rota Management
Ensure continuity and consistency in care delivery
Match staff to clients effectively
Manage contracted hours and visit schedules
Monitor travel time and visit cost-effectiveness
Review clock-in data and approve timesheets accurately
Manage staff availability, including holidays and sickness
3. Staff Management
Monitor and maintain staff compliance (including spot checks and supervisions)
Organise regular team meetingsIdentify and address training gaps in collaboration with training provider
Act as a mentor and first point of support for the care team
4. Recruitment & Onboarding
Oversee the full recruitment cycle: identifying needs, advertising, interviewing, inducting, and onboarding new staff
5. Staff Training
Coordinate induction training including the Care Certificate and practical sessions
Plan and monitor annual refresher training
6. Care Visit Support
Attend care visits when necessary or in emergencies
7. Operational Support
Assist with ordering medication and liaising with healthcare professionals
8. On-Call Duties
Share participation in the on-call rota with the Registered Care Manager
Key Attributes:
* Strong interpersonal and leadership skills
* High attention to detail and quality of care
* Empathy and compassion towards clients
* Excellent organisational and communication skills
* Self-motivated, flexible, and reliable
* Proficiency in Office 365 and rostering software
Qualifications & Experience:
* Certificate of Higher Education (A Levels) – preferred
* Level 3 Health & Social Care – preferred
* Minimum 2 years’ experience in scheduling or care coordination – preferred
* Full UK Driving Licence and access to a car – required
Salary & Benefits:
* £27,000 – £28,000 per annum
* Pension scheme
* 28 days’ holiday
* Office hours: Monday to Friday, 09:00–17:30
* Participation in on-call rota
* Occasional out-of-hours spot checks, visits, and assessments
If you're passionate about delivering outstanding care and thrive in a supportive coordination role, we’d love to hear from youBefore You Apply
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