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Care Coordinator
Job Posted: 6 days ago
Salary: £ 30,000 - 34,000 / Annum
Job Type: Permanent
Location: SM1, Sutton Central, Greater London
Expire in: 22 days
Job Description
Cityworx are recruiting for a Care Coordinator in partnership with our client a leading complex care provider.
The role of Care Coordinator is a key role within the team, acting as the link between clients, healthcare professionals, and care staff. You’ll be responsible for managing schedules, coordinating care packages, and ensuring services are delivered safely, effectively, and with compassion. This role is fast-paced and detail-driven, requiring excellent communication, strong organisational skills, and a passion for providing exceptional care.
It is a full time office based position working from 12:00 hrs until 21:00 hrs Monday to Friday
Key Responsibilities
* Allocate care staff to home and community packages according to client needs.
* Build and manage staff rotas, ensuring full cover across all services.
* Maintain strong communication with clients and care teams via phone and email.
* Respond quickly to booking requests, emails, and calls.
* Use booking systems (Salesforce/Birdie) to maintain accurate records and documentation.
* Monitor and escalate safeguarding concerns or service issues promptly.
* Deliver excellent customer service and resolve issues effectively.
* Keep up-to-date with referrals, care plans, and internal policies.
* Collaborate with the Compliance Team to maintain a fully compliant workforce.
* Provide detailed handovers and updates to management.
What We’re Looking For
* Excellent communication and organisational skills.
* Confidence in problem-solving and decision-making.
* Strong ability to work under pressure and adapt to changing priorities.
* Proficiency in booking systems (preferably Salesforce or Influence).
* Discretion when handling confidential information.
* Commitment to safeguarding and delivering high-quality care.
What We Offer
* 28 days annual leave (plus an extra day for your birthday after 1 year).
* Company pension scheme and long service awards.
* Lifestyle and retail discounts, including gym memberships.
* Annual summer and Christmas events.
* Staff recognition schemes, including “Team Stars of the Month.”
* Ongoing career development with opportunities to progress within the companyBefore You Apply
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Looking for your next career move? Join a top company hiring Care Coordinator job near me in SM1, Sutton Central, Greater London! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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