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Care Navigator / Receptionist
Job Posted: a day ago
Salary: £ 12.25 - 12.25 / Hour
Job Type: Temporary
Location: Melksham, Wiltshire
Expire in: a month
Job Description
Summary:
We are delighted to be supporting a primary healthcare centre in their search for a Care Navigator / Receptionist. As a key point of contact for patients and visitors, the Care Navigator will provide exceptional customer service both over the phone and in person. This role involves managing a high volume of calls in a fast-paced environment, as well as offering Front of House support to individuals who may be experiencing distress or presenting challenging behaviours.
Key responsibilities:
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Provide front of house support, welcoming patients and visitors and assisting those who may be distressed or challenging.
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Act as the primary point of contact via telephone and in person, managing enquiries and directing patients appropriately.
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Schedule, amend, and cancel appointments accurately.
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Assist with patient registrations and provide information on practice procedures, including complaints.
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Maintain accurate patient records and ensure confidentiality in line with GDPR.
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Handle medication sign-in/sign-out and process deliveries and patient specimens.
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Identify and escalate safeguarding concerns following practice protocols.
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Support training and onboarding of new staff.
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Provide cover for Call Centre and Front of House teams during staff absences or busy periods.
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Participate in team meetings and contribute to ongoing practice development.
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Perform additional duties as needed to ensure smooth and efficient practice operations.
Ideal Candidate:
• Maths GCSE Grade C or above (or equivalent) — Desirable
• Qualifications at A Level standard — Desirable
• IT qualification (e.g., CLAIT, ECDL, or equivalent) — Desirable
• Experience handling telephone calls — Essential
• 3+ years’ experience in a customer-focused role — Desirable
• Experience in General Practice or Primary Care — Desirable
• Experience handling complaints and managing volatile situations — Desirable
• Proficient in Microsoft Word — Essential
• Working knowledge of Microsoft Excel — Desirable
• Working knowledge of Microsoft Outlook — Desirable
• Familiarity with Clinical Computer Systems such as SystmOne (TPP) — Desirable
• Basic understanding of Medical Terminology — Desirable
This vacancy is being advertised by New Resource Group. The services of New Resource Group are that of an Employment AgencyBefore You Apply
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