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Carrier Support Manager

Job Posted: 3 hours ago

Salary: £ 35,000 - 35,000 / Annum
Job Type: Permanent
Location: NN8 6BT

Expire in: a month

Job Description

Reporting to the Director of Contract Management, this Carrier Support Manager role sits at the heart of the UK Fulfilment operation, connecting carriers with internal teams across Operations, Customer Services and Commercial functions. You will drive best practice across carrier performance, using your knowledge of carrier processes and data flows to ensure consistent, high-quality service delivery. From supporting peak planning to resolving operational challenges, you will play a key role in improving efficiency, availability and service excellence across the domestic carrier network.

About the Role

What You’ll Be Doing

Liaising with carriers and internal teams to ensure smooth handover of traffic
Monitoring carrier performance against SLAs and resolving issues
Managing carrier slots, capacity and operational readiness
Supporting the onboarding of new carriers and customers
Resolving disputes, discrepancies and surcharge queries
Conducting site and carrier hub visits to review processes and performance
Driving process improvements and sharing best practices
Acting as an escalation point for complex service issues
Providing operational and technical guidance to internal teams
Representing the fulfilment business in communications with carriers and stakeholders

If you are solutions-focused, experienced in carrier or fulfilment operations, and passionate about improving service performance, apply today

Additional info 

Monday to Friday 37.5hrs per week 

Benefits
Annual leave enhanced with long service.
Company Pension 
Long service rewards: both financial and leave-based.
Health cash plan.
Life assurance scheme.
Critical Illness cover
Access to our prestige benefits and rewards portal.
Career development opportunities.
Access to a well-established Employee Assistance Programme provider.
And other excellent benefits you'd expect from a market leader.

Requirements

What We’re Looking For

A minimum of 2 years relevant experience; or equivalent combination of education, training and experience
Excellent communication and stakeholder management skills
Strong understanding of tracked and untracked delivery processes
Ability to work under pressure and manage competing priorities
Strong analytical and problem-solving abilities
Experience using CRM and Microsoft Office applications
Influencing skills and indirect management experience
Knowledge of e-commerce or tracked carrier markets (advantageous)
Experience in fulfilment software platforms or similar software applications is desirable
Clean driving licence

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Carrier Support Manager job near me in NN8 6BT! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!