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CCaaS Sales Specialist
Job Posted: a day ago
Salary: £ 60,000 - 65,000 / Annum
Job Type: Permanent
Location: Reading, Berkshire
Expire in: a month
Job Description
Role Overview
We are currently seeking a Senior Sales Consultant for CCaaS (Contact Centre as a Service). You will be a high-level sales professional responsible for selling cloud-based contact centre solutions to all businesses across the south of England. Reporting in to the Product Director the Senior Sales consultant will be responsible for creating and converting a stable and sustainable sales pipeline. Here’s an overview of the role
Key Responsibilities
Sales Strategy & Planning
· Develop and execute strategic sales plans to target prospective customers in various industries that would benefit from a CCaaS solution.
· Identify new business opportunities and expand the customer base as well as working with the Account Management team to cross sell into the existing customer base
Solution Selling
· Understand the customer's pain points and business needs and tailor CCaaS solutions to meet those needs.
· Demonstrate the features and benefits of the CCaaS platform, including scalability, integration with existing systems, and improvements in customer experience.
Customer Engagement
· Build and nurture relationships with key decision-makers (e.g., CTOs, CIOs, and Heads of Customer Service).
· Present personalised demos and proposals, focusing on how the CCaaS product will address specific business challenges.
Sales Cycle Management
· Manage the entire sales process from prospecting and lead generation to closing deals and account management.
· Work closely with internal teams, such as marketing, product, and customer support, to ensure the successful delivery of the solution.
Market Analysis & Competitor Awareness
· Keep up-to-date on industry trends, new technologies, and competitor offerings to provide customers with the most relevant and cutting-edge solutions
Skills Required
· Strong technical understanding and experience in the CCaaS, Cloud Voice and Connectivity industry sectors.
· Commercially minded and proven experience working with marketing and sales teams.
· Minimum 5 years’ experience with CCaaS Vendor or provider.
· Results driven with a proven track record of managing and closing sales and exceeding sales targets.
· Strong understanding of the Contact Centre space, and appreciation of all other core Telecom product pillars.
· Knowledge of incentive payments, upsell revenue streams, and co-op / MDF claims.
· Strong communication skills to relay partner announcements and program updates.
· Flexible ad willing to travel within the UK.
Key Measures of Success
· Meeting and exceeding sales targets set by the business.
· Increase in revenue and GP through new customer growth.
· Helping the team increase market share.
· High lead generation against conversion rate.
· Maintain Product Margin RangeBefore You Apply
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