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Change Manager
Job Posted: 7 hours ago
Salary: £ 55,000 - 60,000 / Annum
Job Type: Permanent
Location: West Malling, Kent
Expire in: a month
Job Description
Are you a passionate Change Manager with experience in facilitating the full end-to-end change?
We are supporting a business who are going through an enterprise-wide transformation to recruit for a Change Manager on an initial 18 month Fixed-Term Contract to join their programme.
This role is based in Kent near Maidstone with office visits required 2/3 time per week & with business needs.
Key Responsibilities for the Change Manager:
- Working on their company wide transformation programme to modernise ways of working
- Preparing the business to absorb changes, helping teams to understand the benefits and minimise impact to BAU
- Supporting on the new customer journey, moving the customer service team away from the administration side and becoming more advisory for business efficiency
- Currently at build phase of the new customer self-service portal
- Working on the full end-to-end change from communication and engagement through to team training, go live and post go live support
Key Skills for the Change Manager:
- Experience with full end-to-end change management
- Previous experience working on multiple workstreams
- Change management experience on a digital or process automation project
- Clear and engaging communication style
- Ability to influence teams
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