Hiring Now: Chat Support Agent Near You – Apply Today!

Chat Support Agent – Remote

Location: Remote (UK-based preferred)

Salary: £10 – £14 per hour (£20,000 – £28,000 equivalent)

Job Type: Full-Time / Part-Time / Shift-Based

About the Opportunity:

Vita CV is hiring on behalf of our client, a growing customer-focused organisation looking to strengthen its support function.

This role is ideal for individuals who enjoy helping customers, solving problems, and communicating clearly in real-time environments.

If you are responsive, detail-oriented, and comfortable handling multiple conversations simultaneously, this is a strong opportunity to build experience in a fast-paced support environment.

About the Role:

As a Chat Support Agent, you will be the first point of contact for customers, providing assistance via live chat and messaging platforms.

You will be responsible for resolving queries efficiently, maintaining a high level of customer satisfaction, and ensuring all interactions reflect the company’s service standards.

Key Responsibilities:

·      Respond to customer queries via live chat in a timely and professional manner

·      Handle multiple conversations while maintaining accuracy and quality

·      Resolve issues related to products, services, and account queries

·      Escalate complex issues to relevant teams when required

·      Maintain detailed and accurate records of customer interactions

·      Follow internal processes and service guidelines

·      Contribute to improving customer support workflows

What We’re Looking For:

·      Previous experience in customer support or chat-based roles

·      Strong written communication skills with clear and professional tone

·      Ability to multitask and manage high volumes of conversations

·      Good problem-solving skills and attention to detail

·      Comfortable using chat systems and CRM tools

·      Reliable, self-motivated, and able to work independently

Nice to Have:

·      Experience in e-commerce, SaaS, or service-based industries

·      Familiarity with tools such as Zendesk, Intercom, or LiveChat

·      Experience working in remote teams

Why This Role Stands Out:

·      Remote working flexibility

·      Structured training and onboarding

·      Opportunity to develop customer service and communication skills

·      Supportive and collaborative team environment

Apply Now:

If you are looking to build or grow your career in customer support and enjoy working in a fast-paced environment, we encourage you to apply.

Submit your CV to be considered. Early applications are recommended.