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Chat Support Specialist

Location: Remote, UK

Salary: £11 – £14 per hour (£21,450 – £27,300 per annum equivalent, based on a 37.5-hour week)

Job Type: Part-Time (Evenings & Weekends)

Reference: VC-CSS-007

Reporting To: Customer Support Team Lead (Client Side)

About the Role

Vita CV is currently recruiting on behalf of our client, a UK consumer business that requires reliable chat support cover during evenings and weekends. This is a part-time, fully remote role suited to candidates who can maintain a professional standard of service outside standard business hours.

Role Overview

The Chat Support Specialist will handle evening and weekend customer chat enquiries, ensuring out-of-hours customers receive timely, helpful, and professional responses.

Key Responsibilities

• Respond to inbound chat enquiries during agreed evening and weekend shifts

• Resolve straightforward customer issues and escalate complex cases for daytime follow-up

• Maintain accurate notes and case records within the support system

• Follow agreed out-of-hours response procedures and service standards

• Hand over outstanding cases to the daytime team with clear context

• Identify and flag recurring out-of-hours issues to support leads

• Maintain a calm, professional tone throughout every interaction

Candidate Requirements

• Strong written communication skills in English

• Availability to work consistent evening and weekend shifts

• Previous experience in customer service or chat-based support

• Comfortable using chat platforms and CRM systems

• Good problem-solving skills and ability to work independently

• Reliable and self-motivated when working outside standard hours

• A stable home internet connection and a quiet workspace

Desirable Experience

• Experience working in evening or weekend support rotations

• Familiarity with consumer support tools such as Zendesk or Intercom

What This Role Offers

• Fully remote, UK-wide working arrangement

• Consistent evening and weekend shift patterns

• Suited to candidates who prefer non-standard hours

• A clearly structured role with defined service expectations.