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Claims Executive
Job Posted: a day ago
Salary: £ 30,000 - 35,000 / Annum
Job Type: Permanent
Location: Hitchin, Hertfordshire
Expire in: a month
Job Description
Claims Executive
Location: Hitchin – Hybrid (3 days in the office)
Benefits:
Competitive salary (£30,000 to £35,000 – Subject to experience)
Target-driven bonus scheme
Hybrid working considered
Smart casual dress code
Friendly environment
Requirements:
The ideal candidate will provide quality customer care, ensuring proactive handling of claims and related issues. Support management and colleagues to meet and exceed targets while adhering to FCA principles:
-Treating Customers Fairly
-Contract Certainty
-Conflict of Interest
Principal Responsibilities:
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Manage new instructions and work in progress according to service standards and company procedures.
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Obtain sufficient information to establish policy liability and progress claims efficiently.
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Register new claims accurately on company systems and update records during the claim process.
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Maintain and provide clear, concise history of events and actions on delegated authority cases.
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Obtain and submit completed Client documentation to Insurers or service providers promptly.
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Handle telephone calls promptly and professionally.
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Process incoming post within agreed service standards.
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Respond to Client enquiries within designated time frames or as agreed.
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Communicate effectively with Insurers, service providers, engineers, and Loss Adjusters via appropriate channels.
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Provide advice to Clients to actively manage claims and reduce lapse time.
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Dispatch claim settlement cheques promptly on receipt.
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Maintain an up-to-date daily diary system to track and resolve outstanding issues.
Key Skills & Experience Required:
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Knowledge of Acturis within a Windows Virtual Desktop application is advantageous.
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Working towards CII qualifications is desirable.
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Proficient in MS Office applications (MS Word, Excel, Teams).
Core Values Required:
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Target-focused and driven
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Able to use initiative
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Team player
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Knowledge of current FCA regulations
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Ability to adhere to and maintain systems and procedures
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Strong interpersonal skills, with the ability to consult and influence at all levels
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Excellent communication skills (written and verbal)
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Ability to build effective relationships internally and externally
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Strong time management and priority-setting skills
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High personal drive and resilience
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Capable of persuasion, negotiation, and influence
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Committed to continuous personal/professional developmentBefore You Apply
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Looking for your next career move? Join a top company hiring Claims Executive job near me in Hitchin, Hertfordshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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