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Claims Handler
Job Posted: 16 days ago
Salary: £ 25,000 - 30,000 / Annum
Job Type: Permanent
Location: Warrington, Cheshire
Expire in: 12 days
Job Description
About the Role
We are seeking a proactive and customer-focused Motor Claims Handler to join a growing and dynamic insurance services organisation. This role involves managing motor claims from first notification through to settlement, delivering an efficient and high-quality claims experience for customers and stakeholders.
You will be responsible for handling both accidental damage claims and supporting high-net-worth insurer delegated authority schemes, ensuring claims are processed effectively and in line with regulatory and company standards.
Key Responsibilities
* Act as the first point of contact for customers, delivering a professional and empathetic claims service
* Handle First Notification of Loss (FNOL) via telephone and other channels
* Accurately record and assess new motor incidents
* Guide customers through the claims process, determining the most appropriate course of action
* Liaise with insurers, underwriters, repairers, engineers, recovery agents, and other third parties
* Manage the repair process through approved networks where applicable
* Assess liability and support claim progression through to resolution
* Promote in-house claims services to clients and stakeholders
* Process payments in line with delegated authority requirements
* Ensure all actions comply with relevant regulatory and industry standards
* Undertake additional duties as required to support the team and wider business
Skills & Experience Required
* Minimum 1 year of claims handling or claims processing experience
* Strong telephone manner with excellent communication and interpersonal skills
* Proactive approach to problem-solving and customer service
* High level of attention to detail and accuracy in data handling
* Confident in influencing outcomes and managing stakeholder expectations
* Knowledge of claims systems (e.g., Proclaim) is advantageous
* Understanding of regulatory frameworks and industry best practices
Benefits
* 22 days holiday plus bank holidays
* Company pension scheme
* Life assurance
* Discounted company products
* Technology scheme
* Discounted gym membership
* Free eye care and flu vouchers
* Ongoing training and development opportunities
* Regular social events and fundraising activities
* Complimentary refreshments including fruit, tea, coffee, and milk
Additional Information
* Office-based role with some flexibility for working from home
* Supportive and progressive working environment with opportunities for growth
If you’re looking to build your career in claims within a supportive and forward-thinking organisation, we’d love to hear from youBefore You Apply
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Looking for your next career move? Join a top company hiring Claims Handler job near me in Warrington, Cheshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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