Hiring Now: Claims Handler Near You – Apply Today!
Your Next Claims Handler Job Starts Here – Apply Now!
Claims Handler
Job Posted: 2 hours ago
Salary: £ 25,000 - 25,000 / Annum
Job Type: Permanent
Location: Watford, Hertfordshire
Expire in: a month
Job Description
Claims Handler
Location: Watford
Salary: £25,000 per annum
Working Hours: 35 hours per week (9am to 5pm, Monday to Friday, with a one-hour lunch break)
We are working with an established insurance organisation to recruit a professional and detail-focused Claims Handler. This is an excellent opportunity to join a friendly and collaborative team where you will play a key role in supporting new business and customer retention targets by delivering exceptional service across the claims process.
Key Responsibilities:
Assess and authorise claims via telephone, email, and post
Provide ongoing support for existing claims
Issue written confirmations of claim decisions
Ensure compliance with internal guidelines and regulatory requirements, including support for vulnerable customers
Maintain adherence to data protection, conduct risk, consumer duty, and anti-fraud/money laundering protocols
Communicate clearly, professionally, and empathetically with clients
Attend regular one-to-one meetings and appraisals; track personal progress and training needs
Recommend process improvements to boost efficiency and enhance customer experience
Work closely with team members to meet shared goals and deliver high-quality outcomes
Offer training support and knowledge-sharing within the team
Maintain a broad understanding of related departmental procedures to enable cross-functional support
Knowledge, Skills & Experience:
Knowledge:
Minimum 2 years of customer service experience (claims or insurance background advantageous)
Skills:
Strong written and verbal communication
High standards of numeracy and literacy
Clear, professional use of language
Active listening and customer empathy
Ability to build rapport and strong relationships
Effective organisation and multi-tasking capabilities
Problem-solving and logical reasoning
Attitude:
Customer-first mindset with a proactive approach
Composed and focused under pressure
Ownership of tasks with accountability
Collaborative and cooperative team player
Self-driven and able to work on own initiative
Adaptable and open to new working methods
Honest, professional, and confident
Benefits:
£25,000 salary per annum
35-hour working week (Monday to Friday, 9am-5pm)
23 days holiday per year
Company pension scheme (auto-enrolled)
Death in service benefit (10x salary from day one)
Voluntary dental cover (post-probation)
Company-paid private medical insurance (after 6 months)
Performance-related bonus (subject to eligibility and scheme terms)
Aldwych Consulting values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment BusinessBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Claims Handler job near me in Watford, Hertfordshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).