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Claims Handler
Job Posted: 3 hours ago
Salary: £ 26,728 - 26,728 / Annum
Job Type: Permanent
Location: Droitwich
Expire in: a month
Job Description
SF Recruitment have partnered with a brilliant organisation in Droitwich who are looking to recruit a Claims Handler on a permanent basis. This role sits within a supportive team where full industry training will be provided.
Salary: £26,728
Hours: full time with 1/4 Saturdays. There is also an out of hours rota which you can choose to be part of
Responsibilities will include:
- Play a vital role in the team, assisting colleagues and the Team Leader as requested
- Co-operate and communicate with colleagues and management in a professional way, demonstrating effective teamwork and expected standards of behaviour
- Ensure daily activities are completed in the set timeframes as set down by Team Leader: First calls, Boards: Tonight/Arrivals/Departures
- Review and update your Weekly Board daily
- Regularly review @help inbox and team folder, colour coding and allocating/filing emails accordingly for self and team to action within SLAs
- Focused on the efficiency of the service: the right solution offered at the right time within SLAs. Getting it right first time
- Support with the Out of Hours Service
- Improve your own performance and the customer experience through regular call coaching, attending training sessions and sharing best practice
- Ensure any EODs or complaints are escalated to Team Leader within SLAs (where applicable)
- Be fully aware and competent in all Solutions and department processes, asking for help and support with any development areas
- Flexibility regarding Out of Hours phone to ensure covered
- Help cover holidays and sickness wherever possible
- Achieve/exceed individual KPIs and support others to achieve theirs
- 'Shut down' your computer each night; adhere and contribute to ESG initiativesBefore You Apply
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Looking for your next career move? Join a top company hiring Claims Handler job near me in Droitwich! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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