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Cleaning Operations Manager
Job Posted: 3 days ago
Salary: £ 33,000 - 35,000 / Annum
Job Type: Permanent
Location: NP20, Newport, Gwent
Expire in: 25 days
Job Description
OPERATIONS MANAGER
The Opportunity
We are a cleaning, security and soft services business operating from regional offices UK wide, serving clients in sectors that include: Commercial, Corporate, Pharmaceutical, Retail, Manufacturing and Education.
We pride ourselves on client satisfaction and the development of our staff through regular training and a shared sense of responsibility, with a family-feel to our business.
An opportunity has arisen for a proactive Operations Manager or ambitious Contract Manager seeking their first step into managing managers.
The Package
* £35k basic
* Bonus
* Car or Car Allowance
* 35 days holiday per year (including bank holidays)
* Flexible Working
The Area
South Wales, Bristol and South West
The Role of the Operations Manager
Business Growth and Profitability
* To ensure action plans are in place and are reviewed on a regular basis to ensure the achievement of target set and in line with the business goals.
* To ensure all costs are controlled within budgets.
* Ensure contract prices are reviewed and increases agreed with clients.
* Comply with authorisation levels.
* To liaise regularly with the line manager in terms of innovation and business growth opportunities.
Contract/Site Management
* To manage a small personal portfolio of accounts
* Ensure the agreed specification is implemented and adhered to. Review the contracts as necessary to meet company and clients’ requirements.
* Regular client liaison to monitor standards, satisfaction with the service provided and to build relationships with key clients.
* Ensure the Quality Service Level Indicator/ECAT procedure is implemented and adhered to.
* Monitor, review and analyse client satisfaction, via the Quality Service Level Indicator/ECAT procedure and to ensure all problems are resolved promptly and effectively.
* To review and analyse Site Health and Safety Audits information. Ensure corrective action taken where necessary.
Staff Management
* To recruit, induct, train and develop direct reports, to ensure a high calibre of capable managers and supervisors.
* To ensure that your 2 managers and supervisors understand and are focused on meeting the region and company objectives.
* Monitor and review performance of managers in terms of their budgets and effectively communicate the company’s required standards.
* To carry out an annual performance/ personal development appraisal with managers and supervisors.
* Ensure that each member of staff has received an induction, health and safety training, supervision and information and appraised as required.
The Person
* A proven track record in managing a team of managers in the contract cleaning sector
* Experience in managing a portfolio of business efficiently and in a professional manner, ensuring a professional image at all times.
* A motivational management style who drives the values of the brand through their team
* A persuasive communicator who can liaise at all levels
Why Work for Us
* Ethical Business, always looking to reduce our environmental impact and our use of the planet’s resources.
* Equal Opportunities Employer who promotes diversity.
* Innovative Approach to the Employee Journey
* A defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our businessBefore You Apply
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