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Cleaning & Security Manager
Job Posted: a day ago
Salary: £ 50,000 - 55,000 / Annum
Job Type: Permanent
Location: CM1, Chelmsford, Essex
Expire in: a month
Job Description
About the Role
As Operations Manager, you will have full responsibility for the day-to-day management, performance, compliance, and financial control of your region. Supported by Service Delivery Managers and site-based teams, you will ensure the consistent delivery of high-quality, safe, and client-focused services across your portfolio.
Location: Field-Based (covering South of the UK – 30+ sites)
Salary: £50,000 increasing to £55,000 after successful completion of six-month probation
Benefits: Company car (business and personal use), 25 days holiday plus bank holidays, salary sacrifice pension scheme.
Key Responsibilities
Operational Leadership
* Lead and manage multi-disciplined contracts across the region, ensuring high standards of delivery, compliance, and client satisfaction.
* Directly manage and develop a team of Service Delivery Managers and site-based colleagues.
* Act as the senior point of contact for all client relationships within your portfolio.
* Chair regular review meetings with clients to discuss performance, innovation, and future service development.
* Ensure all contracts meet or exceed SLAs, KPIs, and audit standards.
Compliance & Quality
* Maintain operational excellence in line with ISO 9001 and other quality management systems.
* Promote a culture of continuous improvement and quality assurance through regular audits and internal reviews.
* Ensure all services, particularly SIA-licensed security operations, comply with the Private Security Industry Act 2001 and company policy.
* Oversee full Health & Safety compliance across all operations, including site risk assessments, reporting, and corrective action tracking.
* Ensure all mandatory qualifications, licences (e.g. SIA), and training records are current and properly maintained.
People Management
* Lead all aspects of regional people management, including:
* Recruitment, onboarding, and TUPE transfers
* Inductions, training, and development
* Absence management and return to work interviews
* Disciplinary and performance management processes
* Appraisals and colleague engagement initiatives
* Ensure all people-related processes are in line with company policies and employment legislation.
Commercial & Financial Management
* Own and manage the regional P&L, ensuring financial performance and operational efficiency.
* Work with Finance and Commercial teams to identify savings, deliver cost-effective solutions, and support re-tenders and business development opportunities.
* Oversee timely and accurate submission of reports, client dashboards, and financial documents (e.g. timesheets, expenses).
Contract Mobilisation & Performance
* Manage the mobilisation of new contracts and the demobilisation of outgoing contracts, ensuring a smooth transition aligned with TUPE legislation.
* Monitor and report on site performance, colleague engagement, client satisfaction, and compliance KPIs.
* Maintain accurate site records, operational systems, and ensure workforce scheduling is optimised for efficiency.
What You’ll Bring
* Significant operational management experience within soft FM (cleaning, security, grounds, or related services).
* Strong people leadership and client relationship management skills.
* Excellent commercial awareness and budget management experience.
* Deep understanding of compliance frameworks including SIA regulations, ISO 9001, and H&S legislation.
* A flexible, proactive approach and the ability to travel across your region.
Qualifications
* Essential: IOSH Managing Safely or NEBOSH General Certificate, a Full UK Driving Licence and SIA Licence(s) (Front Line or Non-Front Line).
* Desirable: ILM Level 3+ or CMI, IWFM Level 4+, First Aid at Work, Mental Health First Aid, PRINCE2/APM Project Management, sector-specific NVQsBefore You Apply
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