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Client Care Specialist
Job Posted: 7 hours ago
Salary: £ 23,000 - 24,000 / Annum
Job Type: Permanent
Location: Hinckley, Leicestershire
Expire in: a month
Job Description
We're working with a dynamic and growing organisation in Hinckley that's on the lookout for a Client Relationship Specialist to join their high-performing team!
This role is all about people, problem-solving, and retention!
You'll be the first point of contact for clients looking to renegotiate or cancel their agreements - your mission is to turn that around by offering fast, effective, and solutions-focused service.
Think of yourself as the calm in the storm - someone who thrives in high-pressure situations, loves a good challenge, and genuinely enjoys keeping clients happy and on board!
Day to Day
Acting as the first point of contact for service queries and retention conversations
Handling challenging client calls with professionalism and care
Investigating issues and working closely with internal teams to resolve them
Always keeping client satisfaction and retention at the heart of everything you do
YOU?
Confident communicator with strong phone-based customer service experience
Skilled in managing difficult conversations and turning them into solutions
Target-driven and passionate about client success
Thrives in a fast-paced office environment and loves working as part of a team
Organised, adaptable, and ready to hit the ground running
If you're motivated by client success and ready to make an impact, we'd love to speak with you!
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Looking for your next career move? Join a top company hiring Client Care Specialist job near me in Hinckley, Leicestershire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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