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Client Relations Manager in a Service Delivery Role
Job Posted: 8 days ago
Salary: £ 35,000 - 40,000 / Annum
Job Type: Permanent
Location: RM5, Marks Gate, Greater London
Expire in: 20 days
Job Description
Client Relations Manager in a Service Delivery Role
About IMS Group
At IMS Group, we are a leader in fire safety solutions, providing industry-certified fire door and fire-stopping services across the UK. With an unwavering commitment to compliance, quality, and sustainability, we work in close partnership with residential property managers, delivering trusted, end-to-end fire protection services.
As the first company in the UK certified by UKAS under the Bluesky scheme for both fire door and fire-stopping surveying, we pride ourselves on setting the standard in our field.
The Role
We are seeking a highly organised and proactive Client Relations Manager to provide a Service Delivery role. This pivotal role ensures the seamless coordination of fire safety projects, from commencement of works through to completion, with follow up client engagement. You will act as the key liaison between clients, our technical teams, and internal departments to deliver projects.
This role requires a sound understanding of commercial and financial performance — ensuring that service delivery aligns with contractual obligations, budgetary controls, and the company’s wider business objectives.
Key Responsibilities
* Coordinate and schedule work in liaison with Operation manager, Project Delivery Director, Salesman and Operatives
* Compile and manage detailed project reports and updates for internal and client review
* Work with the Technical Director to ensure all works are delivered in compliance with agreed specifications and industry standards
* Serve as the main point of contact for client communications during and after project delivery
* Monitor project progress, resolve issues promptly, and escalate where required
* Ensure accurate documentation and use of IMS Group’s bespoke reporting software including daily reconciliation
* Support continuous improvement by identifying and implementing process enhancements
* Assist with resource planning and mobilisation of project teams
* Maintain strong relationships with stakeholders, ensuring a customer-first approach
What We’re Looking For
* Must demonstrate a commercial and sales-oriented approach, effectively leveraging available data, tools, and internal resources to support business growth
* Strong organisational and time management skills
* Excellent communication and interpersonal skills
* A keen eye for detail and accuracy in reporting
* Ability to multitask in a fast-paced environment
* Sound commercial awareness
* Proficiency in Microsoft Office and comfort with bespoke software platforms
* A proactive, solutions-focused mindset
Why Join IMS Group?
* Be part of a pioneering company that values quality, compliance, and sustainability
* Work with a supportive, professional team in a fast-growing business
* Continuous development opportunities and training
* Competitive salary and benefits packageBefore You Apply
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Looking for your next career move? Join a top company hiring Client Relations Manager in a Service Delivery Role job near me in RM5, Marks Gate, Greater London! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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