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Client Service and Operations Coordinator
Job Posted: 7 hours ago
Salary: £ 35,000 - 45,000 / Annum
Job Type: Permanent
Location: City of London, London
Expire in: a month
Job Description
Job Title: Client Service and Operations Coordinator
Location: Central London
Package: £35,000-£45,000, covered transport costs, on-site chef, hybrid working, and more
Working Hours: Full Time, Monday-Friday, 7:30am-4:30pm
An exciting new opportunity for a Client Service Coordinator has arisen within a rapidly growing medium sized Accountancy Practice in Central London. This highly ambitious practice boast a vibrant working culture, in a state of the art office.
This role is well suited to Operations Assistants/Manager, Customer Service Professionals, and administrators, ideally with experience working for an accountancy or financial practice. You will help create an exceptional, responsive client experience whilst keeping the day-to-day operation of the practice running smoothly. This is a crucial role to this firm, and an opportunity you don't want to miss
Client Service and Operations Coordinator Job Responsibilities
Ensure accurate financial tracking and reporting, including invoicing, supplier payments, reconciliations, aged debtors and regular KPI reporting.
Support day-to-day operations through workflow coordination, resource management, meeting organisation and proactive escalation of issues or blockers.
Provide a high standard of client service by responding promptly to queries, preparing scopes of work and business terms, and taking ownership of requests through to resolution.
Coordinate client onboarding and disengagement, ensuring documentation, company forms, confirmation statements, dividend vouchers and other required records are completed accurately.
Support tax and compliance processes, including YEAs, CTRs, ITRs, P11Ds, HMRC queries, tax payment reminders, AML checks and client due diligence requirements.
Maintain accurate records and systems, including uploading files to CCH, managing team mailboxes and producing daily and weekly reports to support effective team working.
Support recruitment, employee onboarding, marketing and wider business development activities, contributing to the firm's growth and operational objectives.
Promote a collaborative and accountable team environment by supporting colleagues, managing actions and follow-ups, sharing feedback, and identifying opportunities to improve processes and efficiency.
Organise and manage meetings where needed, and support team members with operational tasksClient Service and Operations Coordinator Job Requirements
Any experience working for an accountancy practice, or within financial services, is beneficial but not essential
Must have experience in an administrative, or HR, or Operations, or Customer Service role
Should be comfortable working within a team, and collaborating with different departments
Proficiency in Microsoft office, and are comfortable learning new systems and software
Should be a proactive, dependable, and service minded individual, with strong attention to detail.
Should have excellent, interpersonal, organisational, and communication skillsClient Service and Operations Coordinator Salary & Benefits
Salary depending on experience, but can range from £35,000-£45,000
22 days holiday plus bank holidays, plus your birthday off, and option to purchase additional holiday
All commute costs are covered
Onsite Chef - providing free Breakfasts and Lunches
Mon-Fri 7:30am-16:30 pm (can flex to 8:30am-5:30pm)
1 day a week WFH
Excellent office environment with latest tech, and a vibrant team
Statutory pension and sick pay
Study support is available
Consistent training and CPD opportunitiesBennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.
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