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CLIENT SERVICE MANAGER
Job Posted: 9 days ago
Salary: £ 40,572 - 43,162 / Annum
Job Type: Permanent
Location: Dublin North, Dublin
Expire in: 19 days
Job Description
Client Service Manager
📍 Location: DUBLIN 15
💼 Sector: Facilities Management
🔖 Job Reference: VAC-13626
Hours - Full-time, 40 hours per week (Flexible)
Annual Salary: €47K-€50K DOE
Our client is seeking a Client Service Manager to lead and support a team of Area Managers, ensuring top-quality service delivery across multiple client sites. The role focuses on maintaining strong client relationships, fostering team performance, and supporting business growth.
What You'll Do
Team Management:
Lead and support Area Managers and Supervisors.
Oversee recruitment, training, and performance reviews.
Ensure service standards through audits and system tracking.
Client Management:
Build and maintain strong client relationships.
Address service issues and ensure contract requirements are met.
Participate in audits and client meetings
Health & Safety Compliance:
Promote and oversee health and safety standards on client sites.
Internal Collaboration:
Work closely with internal teams to resolve issues quickly.
Business Support:
Support pricing reviews, service expansions, and payroll queries.
Assist in TUPE processes and employee relations when needed.
What You'll Bring
Minimum 2 years of experience in service or contract cleaning industries.
At least 2 years of team management experience.
Full, clean driver's license.
Eligibility to work full-time in Ireland with flexible hours.
Preferred Skills
Strong leadership and problem-solving skills.
Ability to multitask and prioritize effectively.
Customer-focused with excellent relationship management.
Experience with KPIs, SLAs, and compliance audits.
Proficiency in Microsoft Office (Word, Excel, PowerPoint).
Note: Only applicants with existing legal rights to work in Ireland can be consideredBefore You Apply
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- Date of birth.
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