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Client Services Administrator
Job Posted: an hour ago
Salary: £ 25,000 - 30,000 / Annum
Job Type: Permanent
Location: Birmingham, West Midlands (County)
Expire in: a month
Job Description
My client, a leading independent accounting and business advisory firm, is seeking an experienced Administrator to provide consistent and efficient administrative support across the business. The role will primarily support a specific department and Partner(s) while also contributing to wider firm operations and ensuring a professional front-of-house experience for clients and visitors.
This is an excellent opportunity for a proactive and organised individual to play a key part in maintaining smooth day-to-day operations and supporting client service delivery.
Responsibilities
• Provide administrative and secretarial support to allocated Partner(s) and teams, including diary management, correspondence, and call handling.
• Coordinate client communication, manage appointments, and maintain accurate data within firm systems.
• Assist with meeting preparation, minute-taking, and document distribution.
• Handle digital dictation, scanning, and document management to support a paperless environment.
• Liaise with clients professionally via phone, email, and in person.
• Support reception on a rota basis, ensuring an excellent client experience for visitors and managing incoming/outgoing mail.
• Organise lunches, deliveries, and meeting room setups in coordination with facilities and IT.
• Maintain stock levels and office supplies.
• Assist with marketing activities and the onboarding/training of new staff.
• Undertake other ad hoc administrative duties as required.
Skills and Knowledge
• Strong organisational and multitasking skills with excellent attention to detail.
• Confident communicator with a professional telephone manner.
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Experience using CRM or document management systems (e.g., CCH, Fibre CRM, Docusign).
• Ability to prioritise workload effectively and work both independently and as part of a team.
• Positive, proactive, and adaptable approach.
Qualifications and Experience
Essential:
• GCSEs or equivalent qualifications.
• Minimum 3 years’ experience in an administrative role.
Desirable:
• Experience within a professional services or accountancy practice environment.
This is a full-time, office-based role with limited flexibility due to its client-facing nature.
Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.
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