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Client Services Executive

Job Posted: 8 days ago

Salary: £ 25,000 - 26,000 / Annum
Job Type: Permanent
Location: Manchester, Greater Manchester

Expire in: 20 days

Job Description

Your new company 
Hays are recruiting for a Client Services Executive on a permanent basis. This role is based in central Manchester and is fully office-based. 
Are you an experienced customer service professional looking to bring your skills to a dynamic, high-performing organisation? An award-winning professional services firm is seeking a Client Services Executive to join its busy and fast-growing Client Services team.

Your new role 
As a Client Services Executive, you will:

Communicate with clients across multiple channels, providing exceptional customer service and supporting them with their enquiries
Accurately obtain and record client information using case management software
Escalate new enquiries to relevant departments and record feedback promptly.
Maintain an up‑to‑date understanding of all internal departments and services
Manage workloads effectively, ensuring tasks and shared inboxes are completed and cleared daily
Assess incoming enquiries and provide accurate quotes where applicable.
Support departments with matters of opening and completion of checks
Demonstrate flexibility and adaptability to meet the changing needs of the team and wider businessWhat you'll need to succeed 

Proven experience in a client-facing or customer service role, within professional services
Excellent written and verbal communication skills
Highly organised, with the ability to prioritise workload independently and meet agreed service levels.
Strong attention to detail and accurate data entry skills
A strong academic background
Demonstrable experience achieving or exceeding KPIs
Knowledge of Proclaim (or other case management systems)What you'll get in return 
This role is for an excellent Manchester-based business. The organisation offers a rewarding and supportive working environment, along with a comprehensive benefits package. Salary is £26,000. 

What you need to do now 
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

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Looking for your next career move? Join a top company hiring Client Services Executive job near me in Manchester, Greater Manchester! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!