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Client Support Administrator
Job Posted: 16 hours ago
Salary: £ 25,000 - 26,000 / Annum
Job Type: Permanent
Location: Hertford, Hertfordshire
Expire in: a month
Job Description
Testing & Inspection Client Support Administrator
Based in Herts
Permanent
Monday to Friday
(Apply online only)
£25-26K per annum.
General Description:
To arrange, schedule and manage electrical testing & inspection works in residential and communal properties using the company workflow system. Work tasks can include, but not limited to, scheduling testing & inspection appointments for engineers, booking appointments with residents/site staff to gain access to properties, uploading Asbestos reports onto works orders, day-to-day generic updating of spreadsheets and client portals.
This role is pivotal in maintaining the high standards of safety, quality, and professionalism expected across our contracts.
Key Responsibilities:
Operational Management
Input jobs into the company workflow management system
Update job workflows on the management system
Book appointments with residents
Schedule appointments for engineers including re-scheduling appointments for priority jobs
Daily uploading of Asbestos Reports onto works orders on our scheduling system.
Basic understanding and interpretation of engineers technical notes.
Updating spreadsheets, overdue reports and client portals
Arrange parking for engineers (when required)
To deliver excellent customer service
To undertake any training provided by the company
To fully participate with performance improvement programmes, including appraisals
To liaise with office staff and supervisors to assist in the resolving of queries
To support any business change for the benefit of the company
Adhere to any KPI's set by the company
Any ad-hoc duties as reasonably instructed by your line manager or directorsBefore You Apply
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