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Client Support Administrator
Job Posted: 2 hours ago
Salary: £ 25,000 - 28,000 / Annum
Job Type: Permanent
Location: St Albans, Hertfordshire
Expire in: a month
Job Description
We are a recruiting for a Client Support Administrator to join a successful and growing company based in St Albans. Our client is one of the leading players in their field and are recognised for their high levels of customer service. They're a friendly, sociable company with a relaxed yet professional atmosphere!
This is a fantastic opportunity for a graduate looking to build on experience, or perhaps you are looking for that next step in in your customer service focused career?
What’s in it for you?
* Salary: Up to £28k depending on experience
* Hours: Mon-Fri 9am - 5.30pm (1 Saturday in 4, for 4 hours per day, overtime paid) Hybrid working available once trained, 3 days in the office , 2 days WFH
* Generous bonus scheme after 6 months – up to 30% of salary!
* 25 days holiday (increasing to 30 after 2 years)
* Contributory pension scheme
* Life insurance benefit (4 x salary)
* Enhanced parental leave.
* Private medical insurance
* Discounts scheme for gym membership, travel and cinema
* Free parking
Key responsibilities for the Client Support Administrator:
* Assessing new account applications and ensuring that minimum standards of ID and address verification have been achieved
* Respond to client emails in a timely and professional manner and deal with client queries over telephone, live chat, and letter
* The detection and prevention of fraudulent applications/activity
* Reviewing documentation in order to assess appropriate affordability limits
* Processing of payments to ensure clients receive their funds in a timely fashion
* Analysing credit requests, authorising appropriate limits and contacting/ chasing debtors
* Daily administration duties
For this Client Support Administrator role the employer is looking for:
* Excellent customer service skills are essential!
* A professional and confident telephone manner
* Ability to build good relationships with clients and colleagues
* A good multi-tasker
* A great communicator - both written and verbal
* Attention to detail
* Has an enquiring mind-set, comfortable asking questions and dealing with a wide range of queries
Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.
Please note due to the number of applications we often receive; only shortlisted applicants will be contactedBefore You Apply
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Looking for your next career move? Join a top company hiring Client Support Administrator job near me in St Albans, Hertfordshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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