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Client Support Coordinator

Job Posted: 10 days ago

Salary: £ 28,500 - 36,000 / Annum
Job Type: Permanent
Location: SG1, Stevenage, Hertfordshire

Expire in: 18 days

Job Description

Description
We are looking for an organised, proactive Client Support Coordinator to join YoungEducation.
This is a key operational role supporting the delivery of services across Alternative Provision, centre-based tuition, online tuition, and home tuition. You will play a central role in ensuring that services run smoothly, efficiently, and to a high standard, supporting young people, families, schools, and local authorities.
You will coordinate referrals, manage timetables, oversee reporting, and act as a main point of contact across multiple services. The role requires someone who is confident managing information, communicating clearly, and maintaining strong organisation in a fast-paced environment.
The role
Working closely with the Operations Manager, you will take ownership of the coordination and day-to-day delivery of programmes across the organisation.
You will manage referrals and onboarding from initial enquiry through to placement, ensuring all information is accurate, complete, and shared appropriately. You will coordinate availability with tutors, service providers, and subcontractors, and ensure timetables are planned effectively and updated as needed.
You will maintain oversight of attendance, engagement, and programme delivery, identifying any issues early and supporting appropriate action. You will also ensure that all reporting is completed to a high standard, reviewing submissions and ensuring they meet organisational, safeguarding, and commissioning expectations.
A key part of the role is quality assurance. You will check reports from tutors, service providers, and subcontractors, ensuring they are clear, accurate, and professional. Where concerns arise—whether related to quality, safeguarding, or performance—you will escalate these appropriately to management.
You will also be responsible for maintaining accurate data and systems, tracking performance, and supporting reporting for senior leadership. This includes identifying trends, risks, and areas for improvement across services.
The role involves regular communication with a wide range of stakeholders, including schools, local authorities, families, and private clients. You will be expected to communicate confidently and professionally, both over the phone and via email, and ensure that important information is relayed clearly and accurately.
You will contribute to the continuous improvement of systems and processes, helping to ensure consistency, efficiency, and high standards across the organisation.
Key responsibilities
  * Manage referrals, enquiries, and onboarding across all services
  * Coordinate staff availability and timetabling
  * Act as a point of contact for schools, local authorities, families, and private clients
  * Monitor attendance, engagement, and programme delivery
  * Oversee the completion and quality of reporting
  * Check reports from tutors, service providers, and subcontractors
  * Escalate any safeguarding, quality, or performance concerns to management
  * Maintain accurate records and data systems
  * Track performance and support reporting to senior leadership
  * Support improvements to systems and processes
About you
You will have experience in education, tuition, or a similar environment, and be confident managing coordination and administrative responsibilities within a fast-paced setting.
You will be highly organised, able to manage multiple priorities, and comfortable taking ownership of your workload. You will have excellent spoken and written English, strong communication skills, and be confident speaking with a range of stakeholders.
You will also have strong IT skills, including Microsoft Office, and be comfortable working with data, systems, and reporting. You will be able to interpret information, identify issues, and support solutions in a practical and professional way.
Desirable
  * Experience working with schools or local authorities
  * Understanding of EHCPs or SEND
  * Experience attending EHCP reviews or multi-agency meetings
What we offer
  * 25 days annual leave plus bank holidays (33 total)
  * Attractive employer pension scheme
  * Ongoing professional development
  * Opportunities for progression within a growing organisation
Safeguarding Statement
YoungEducation is committed to safeguarding and promoting the welfare of children and young people. All applicants are expected to share this commitment.
This role is subject to:
  * Enhanced DBS check
  * Barred List check
  * Two professional references
  * Right to work in the UK

Before You Apply

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