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Client Support Executive
Job Posted: 4 days ago
Salary: £ 28,000 - 28,000 / Annum
Job Type: Permanent
Location: St Albans
Expire in: 24 days
Job Description
Job Title: Client Support Executive
Salary: £28,000
Location: St Albans
Contract: Permanent
Hours: Monday – Friday 9am – 5:30pm with a Saturday shift
About the team
The Client Support team has a broad remit and works collaboratively to deliver results. The team pride themselves on providing exceptional customer service, and our team members are encouraged to build strong, lasting relationships with clients across all our products.
Key Responsibilities
Reviewing new account applications using Experian systems to ensure minimum ID and address verification standards are met.
Responding to client emails promptly and professionally, while also handling queries via telephone, live chat, and written correspondence.
Identifying and preventing fraudulent applications or suspicious activity.
Assessing client-uploaded documentation to determine suitable affordability limits.
Processing payments efficiently to ensure clients receive funds without delay.
Evaluating credit requests, authorising appropriate limits, and managing debtor follow-ups.
Carrying out daily administrative tasks, including handling post, processing cheques, arranging couriers, scanning, and managing stationery supplies.
Personal Attributes
Excellent customer service skills with a strong focus on client satisfaction.
Professional yet approachable telephone manner, able to build strong relationships with clients and colleagues in the trading room.
Strong interpersonal skills, with an inquisitive mindset and a willingness to handle both detailed operational tasks and the analytical aspects of the role.
Proven ability to multitask effectively, managing a wide range of queries related to spread betting and company procedures.
Foundational knowledge of spread betting, with flexibility to work evenings and weekends on a rota basis.
Benefits
Competitive salary with performance-based bonus opportunities
Hybrid working model (3 days in-office), plus up to 2 weeks of remote working from any location after 6 months of service
25 days annual leave, increasing to 30 days after 2 years
Enhanced parental leave package
Contributory pension plan
Private medical insurance coverage
Discounts on gym memberships, travel, and cinema tickets
Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.
Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10’s Privacy Policy as to how we hold your dataBefore You Apply
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