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Clinical Services Manager On-Call

Job Posted: 10 days ago

Salary: £ Competitive
Job Type: Contract
Location: EC1M, Farringdon, Greater London

Expire in: 18 days

Job Description

Job remit – To cover the out of hours on-call in the evenings and at the weekend. Responsibilities include rota management, call handling, dealing with new enquiries, supporting nurses and carers with clinical advice and general support.

Requirements –

  * Registered Nurse with current NMC registration

  * Thorough knowledge of the CQC guidelines

  * Excellent written and spoken communication skills

  * Exceptional attention to detail

  * Dedication, compassion and energy

  * Reliable, dependable and a team player who is willing to help others

  * The ability to show initiative and to have a positive, can-do attitude

  * A solid understanding of the UK Healthcare sector

  * Previous management experience or willingness to develop management skills

  * Excellent computer skills (desirable)

  * Experience in private healthcare (desirable)

Responsibilities –

  * To assist in the day-to-day running of the organisation outside of office hours, ie. after 6pm and during the weekend.

  * To manage all aspects of the rotas.

  * To remotely assess and monitor clients.

  * To decide, in conjunction with senior management, whether the business can meet the nursing or care needs of any prospective client.

  * To investigate complaints, take appropriate action and report these to the Management team.

  * To safeguard clients from abuse and act immediately to report any suspected abuse, following the organisation’s policies and procedures.

  * To support the Management team to maintain CQC registration.

  * To contribute towards business expansion and development.

  * To engage in positive working relationships with the wider MDT in the best interests of the clients.

  * To ensure that clients’ privacy, dignity, choice, independence and safety are actively promoted at all times.

  * To support and advise junior office staff when they are working alongside the Clinical Services Manager On-Call.

  * To effectively utilise electronic systems

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