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Collections Advisor
Job Posted: 2 days ago
Salary: £ 23,000 - 25,000 / Annum
Job Type: Permanent
Location: G3, Stobcross (historical), Glasgow City
Expire in: a month
Job Description
Collections Advisor
Location: Glasgow (Hybrid after training)
Salary: £23,000 – £25,000 (DOE)
Hours: 35 per week
Rotational shifts + 1 in 4 weekend cover (Day off in lieu)
8am-4pm (3 weeks) and 12pm-8pm (1 week)
Anderson Knight is recruiting a Collections Advisor on behalf of a well-established organisation. This role is ideal for someone who is confident speaking with customers, enjoys problem-solving, and is able to handle sensitive conversations with empathy. Those with strong customer service experience will be considered, although experience within financial services or a collections environment would be an advantage.
Key Responsibilities
• Contact and support customers who have fallen behind on payments, ensuring conversations are handled professionally and with care.
• Carry out inbound and outbound calls to understand customer circumstances and agree sustainable repayment plans.
• Complete income and expenditure assessments to determine affordable solutions.
• Maintain accurate records of all customer interactions and decisions.
• Work towards individual and team performance targets while ensuring fair customer outcomes.
What We’re Looking For
• Strong customer service skills, with the ability to build rapport and manage sensitive discussions.
• Previous collections / financial services experience (preferred, not essential).
• Good communication skills and a calm, supportive approach.
• Strong attention to detail and ability to follow processes.
• A positive attitude and willingness to learn.
Benefits
• 33 days holiday (including public holidays)
• Additional birthday leave
• Discretionary bonus scheme
• Up to 15% pension contribution
• Private medical insurance & eyecare support
• Hybrid working after training/probation
If you are customer-focused and looking to develop your career within a supportive team, please send your CV in confidence to applyBefore You Apply
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Looking for your next career move? Join a top company hiring Collections Advisor job near me in G3, Stobcross (historical), Glasgow City! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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