Hiring Now: Collections Advisor Near You – Apply Today!
Your Next Collections Advisor Job Starts Here – Apply Now!
Collections Advisor
Job Posted: a month ago
Salary: £ 24,780 - 25,000 / Annum
Job Type: Permanent
Location: Glascote, Staffordshire
Expire in: 16 hours
Job Description
Collections Advisor | Customer Service
£24,780 Basic + Realistic OTE £35,000 | Monday–Friday | Career Progression
Are you an experienced Collections Advisor, Customer Service Advisor, or Contact Centre professional looking for your next opportunity?
Join a growing, people-focused business where your contribution is recognised, your development is supported, and your earning potential is rewarded. This is a fantastic opportunity for someone who enjoys building customer relationships, negotiating positive outcomes, and delivering exceptional service in a fast-paced environment.
What’s in it for you?
* Monday to Friday, 9:00am–5:30pm – no weekends
* Competitive basic salary of £24,780 with realistic OTE of £35,000+ in year one
* 20 days annual leave plus Christmas shutdown, your birthday off, and option to buy additional holiday
* Access to BHSF healthcare benefits, private medical appointments, mental health support, and death in service cover
* Structured training, apprenticeships, and genuine career progression opportunities
* Casual dress days, team socials, and long-service recognition
* Free on-site parking and discounted travel options
Key Responsibilities:
As a Collections Advisor, you will:
* Make outbound calls to customers to discuss outstanding balances and agree suitable payment solutions
* Manage inbound customer calls, resolving account queries professionally and efficiently
* Negotiate affordable repayment arrangements while balancing customer needs and business objectives
* Take secure card payments over the phone in line with compliance procedures
* Maintain accurate customer records and update internal systems
* Deliver outstanding customer service across every interaction
* Build rapport with customers and support positive account resolution
* Work towards individual and team performance targets
Skills & Experience:
To succeed in this role, you may have experience as a Collections Advisor, Customer Service Advisor, Accounts Receivable Advisor, Debt Recovery Advisor, or Contact Centre Agent. You’ll ideally have:
* Previous experience in collections, customer service, arrears, or a phone-based financial services environment
* Strong communication and negotiation skills
* Confidence handling sensitive customer conversations over the phone
* Experience taking payments and discussing account balances
* Good IT skills, including Microsoft Office and CRM/account management systems
* Strong attention to detail and accurate record-keeping
* A positive, resilient, and target-driven approach
Apply today if you’re looking for a role where your hard work is recognised, your earning potential is uncapped, and your career can genuinely progress. We’d love to hear from youBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Collections Advisor job near me in Glascote, Staffordshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
Similar Jobs
- £19 - £23 Hour
- B77, Birchmoor, Warwickshire
- Contract
© Vita CV: Registered in England and Wales (16187919).