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Collections Advisor
Job Posted: 2 hours ago
Salary: £ 25,000 - 27,000 / Annum
Job Type: Permanent
Location: Leeds, West Yorkshire
Expire in: a month
Job Description
Debt Management Collections Agent
Salary: £25,000-£27,000 per annum, depending on experience + monthly performance bonus
Location: Leeds, West Yorkshire
Hours: Monday to Friday, 9:00am - 5:30pm
Full-time, Permanent Position
About the Role
My client is looking for a compassionate and driven individual to join their team as a Debt Management Collections Agent. In this role, you will support customers who are experiencing financial difficulties by helping them find realistic and sustainable solutions to manage their debt. You will play a key part in delivering fair outcomes and building trust with every conversation.
Key Responsibilities
Contact customers via phone, email, and SMS to discuss outstanding debts
Assess individual financial circumstances and agree on affordable repayment plans
Provide clear, accurate information about debt management options and next steps
Maintain detailed and compliant records of all customer interactions
Ensure all activity is in line with FCA regulations and internal policies
Identify and escalate vulnerable or complex cases appropriately
What They're Looking For
Previous experience in debt management, collections, or financial services is preferred
Strong communication and negotiation skills
A calm, empathetic, and professional approach to customer conversations
Ability to handle sensitive situations with discretion and care
Familiarity with FCA guidelines and Treating Customers Fairly (TCF) principles
Proficiency with CRM systems and Microsoft Office
What They Offer
Base salary with performance-based bonuses
25 days annual leave plus bank holidays
Company pension scheme and life assurance
Comprehensive training and ongoing development
Supportive and inclusive team culture
Modern Leeds city centre office with excellent transport links
How to Apply
If you're ready to make a meaningful impact and help people take control of their financial future, I'd love to hear from you. If you are interested in this role, please send your CV to me (url removed)
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