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Collections Advisor
Job Posted: 2 days ago
Salary: £ 13.46 - 13.46 / Hour
Job Type: Temporary
Location: Banbury, Oxfordshire
Expire in: 25 days
Job Description
Red Recruitment is recruiting a Collections Advisor in Banbury to join our client, a premier contact centre outsourcing business, dedicated to delivering exceptional service to their clients.
They are looking for a Collections Advisor to join their team on a temporary basis. Ideally, you will have experience working with collections, debt management, or financial services.
The hourly rate is £12.21 per hour and this is a full-time position, after training this role is hybrid.
Benefits and Package for a Collections Advisor:
Salary: £13.46 per hour plus commission
Hours: Monday - Friday, 9-5.30pm
Contract Type: Temporary
Location: Banbury
Start date: ASAP
Fully office based
Smart, Casual dress
Company events
Company pension
Referral programme
Transport links
Full training providedKey Responsibilities of a Collections Advisor:
Handling and resolving customer queries across multiple channels, including telephone, email, and webchat, ensuring a first contact resolution
Taking ownership of customer queries, ensuring they are escalated to the relevant departments when necessary, in order to provide timely responses within agreed Service Level Agreements
Recording all customer information on accounts, ensuring accuracy and compliance with company policies and procedures
Financial assistance: Support customers experiencing financial difficulties by providing appropriate solutions to help manage their accounts and finances.
Assessing customer account details to understand the delinquency status and identify potential collection strategies
Making phone calls, sending emails, or utilising other communication methods to reach customers with past due accounts
Negotiating payment plans with customers to recover outstanding balances in a timely mannerKey Skills and Experience of a Collections Advisor:
Financial services experience is required
You should possess excellent communication skills across various contact channels, ensuring effective engagement and support for customers in different situations
Having excellent interpersonal skills and the ability to build rapport is required
Having an empathetic approach is required due to the nature of the calls
You should have a passion for helping customersIf you are interested in this position and have the relevant skills and attributes required, please apply now!
Red Recruitment (Business)Before You Apply
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- Bank details.
- National Insurance number.
- Date of birth.
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Looking for your next career move? Join a top company hiring Collections Advisor job near me in Banbury, Oxfordshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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